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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer satisfaction"
~subject:"Health care system"
~subject:"United Kingdom"
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Customer satisfaction
Health care system
United Kingdom
Dienstleistungsqualität
288
Service quality
288
Kundenzufriedenheit
146
Quality management
129
Qualitätsmanagement
129
Beziehungsmarketing
74
Relationship marketing
74
Consumer behaviour
64
Konsumentenverhalten
64
Health care
37
Hospital
37
Krankenhaus
37
Bank
35
Gesundheitsversorgung
35
Gesundheitswesen
34
Product quality
32
Produktqualität
32
service quality
31
India
25
Indien
25
Bankgeschäft
22
Banking services
22
Patienten
21
Patients
21
Higher education institution
18
Hochschule
18
Measurement
18
Electronic Banking
17
Electronic banking
17
Messung
17
Personal banking
17
Privatkundengeschäft
17
Customer service
16
Kundenservice
16
Customer loyalty
14
customer satisfaction
14
Performance measurement
13
Performance-Messung
13
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97
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7
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Article
171
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171
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171
Conference paper
5
Konferenzbeitrag
5
Mehrbändiges Werk
1
Multi-volume publication
1
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English
171
Author
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Shahin, Arash
6
Baccarani, Claudio
3
Dandis, Ala' Omar
3
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al Haj Eid, Mohammad Badi’
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Antony, Jiju
2
Bonfanti, Angelo
2
Boon-Cheong Chew
2
Choudhury, Koushiki
2
Cosimato, Silvia
2
Datta, Rabindranath
2
Gremyr, Ida
2
Gupta, Sumana
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Lay Hong Tan
2
Moyes, David
2
Natarajan, Thamaraiselvan
2
Palumbo, Rocco
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Skordoulis, Michalis
2
Sony, Michael
2
Sweis, Rateb J.
2
Syaiful-Rizal Hamid
2
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1
Abosag, Ibrahim
1
Adewale, Abideen A.
1
Adewoye, Oyerinde J.
1
Adinolfi, Paola
1
Agarwal, Sonal
1
Agrawal, Gaurav
1
Ahmad Jusoh
1
Ahmed, Ezaz
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
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International journal of productivity and quality management : IJPQM
The TQM journal : the international review of organizational improvement
The international journal of bank marketing : IJBM
International journal of hospitality management
219
Journal of retailing and consumer services
214
Journal of business research : JBR
150
The journal of services marketing
135
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
132
The service industries journal
114
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
85
Services marketing quarterly
82
Journal of air transport management
65
Service business
65
International journal of services and operations management
62
Tourism management : research, policies, practice
62
International journal of quality and service sciences
61
Total quality management & business excellence
57
Journal of service research : JSR
56
Cogent business & management
55
Journal of service management
55
International journal of quality & reliability management
51
International journal of services, economics and management
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Quality management journal : QMJ
46
Asia Pacific journal of marketing and logistics
45
Managing service quality : MSQ ; an international journal
42
Health care management review : HCM review
36
Journal of Asian finance, economics and business : JAFEB
36
Journal of health organization and management
35
Journal of strategic marketing
32
International journal of services and operations management : IJSOM
30
Journal of the Academy of Marketing Science
29
Health marketing quarterly
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
26
Tourism management perspectives : TMP
25
Industrial marketing management : the international journal for industrial and high-tech firms
24
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ECONIS (ZBW)
171
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1
Managing TQM's soft side : an explorative study of social care multiservice organizations
Capolupo, Nicola
;
Virglerová, Zuzana
;
Adinolfi, Paola
- In:
The TQM journal : the international review of …
36
(
2024
)
3
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014513418
Saved in:
2
Increasing the willingness to stay : a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kölbl, Kathrin
;
Blank, Cornelia
;
Schobersberger, Wolfgang
- In:
The TQM journal : the international review of …
36
(
2024
)
5
,
pp. 1369-1395
Persistent link: https://www.econbiz.de/10014548987
Saved in:
3
A proposed model for developing quality and efficiency in transitional care
Bäckström, Ingela
;
Ingelsson, Pernilla
;
Sten, Lilly-Mari
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 107-122
Persistent link: https://www.econbiz.de/10014460340
Saved in:
4
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
5
Reverse compassion : value-in-use and value-in-context of healthcare services during crisis
De Rosis, Sabina
;
Gilmore, Kendall Jamieson
;
Nuti, Sabina
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 332-351
Persistent link: https://www.econbiz.de/10014460350
Saved in:
6
On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda
;
Pencarelli, Tonino
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
Saved in:
7
The impact of medical cyber-physical systems on healthcare service delivery
Sony, Michael
;
Antony, Jiju
;
McDermott, Olivia
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 73-93
Persistent link: https://www.econbiz.de/10013537702
Saved in:
8
How integrated store-service quality promotes omnichannel shoppers' word-of-mouth behaviors : the moderating role of perceived relationship investment and the shopper's perceived v...
Natarajan, Thamaraiselvan
;
Raghavan, Deepak Ramanan Veera
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1113-1144
Persistent link: https://www.econbiz.de/10014547961
Saved in:
9
A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Zia, Sumreen
;
Rafique, Raza
;
Ur Rehman, Hakeem
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2228-2254
Persistent link: https://www.econbiz.de/10014456864
Saved in:
10
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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