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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Consumer behaviour
Qualitätsmanagement
Theorie
Dienstleistungsqualität
162
Service quality
162
Customer satisfaction
84
Kundenzufriedenheit
84
Quality management
66
Beziehungsmarketing
43
Relationship marketing
43
Konsumentenverhalten
39
Bank
32
service quality
32
Bankgeschäft
17
Banking services
17
Hospital
17
India
17
Indien
17
Krankenhaus
17
Product quality
17
Produktqualität
17
Personal banking
16
Privatkundengeschäft
16
Electronic Banking
15
Electronic banking
15
customer satisfaction
14
Gesundheitsversorgung
13
Health care
13
Measurement
13
Gesundheitswesen
12
Health care system
12
Messung
12
SERVQUAL
12
AHP approach
10
AHP-Verfahren
10
Jordan
10
Jordanien
10
quality
10
quality management
10
Multi-criteria analysis
9
Multikriterielle Entscheidungsanalyse
9
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103
Case study
2
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English
103
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Shahin, Arash
8
Sweis, Rateb J.
3
Choudhury, Koushiki
2
Ha Thu Nguyen
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kwarteng, Albert Justice
2
Skordoulis, Michalis
2
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
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1
Adel, Riham
1
Adewoye, Oyerinde J.
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Ajmal, Mian M.
1
Akasheh, Sajad
1
Al Mahmoud, Ayat M.
1
Al Shurideh, Muhammad
1
Al-Etayyem, Rawan H.
1
Al-Hawari, Mohd Ahmad
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Al-jazzazi, Akram
1
Alasonas, Panteleimon
1
Alawneh, Afnan
1
Aldaihani, Majid M.
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Alhussainan, Adel A.
1
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1
Allada, Vijaya Kameswari
1
Alliprandini, Dário H.
1
Alzoubi, Haitham M.
1
Amin, Muslim
1
Andronikidis, Andreas I.
1
Anh Thi Tu Le
1
Anil, Anu P.
1
Ansorena, Íñigo L.
1
Anupriya, N. R.
1
Aparecida de Mattos, Claudia
1
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Published in...
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International journal of productivity and quality management : IJPQM
The international journal of bank marketing : IJBM
Journal of retailing and consumer services
242
International journal of hospitality management
207
Journal of business research : JBR
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
121
The journal of services marketing
109
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
84
The TQM journal : the international review of organizational improvement
84
International journal of quality & reliability management
77
The service industries journal
73
Services marketing quarterly
71
Journal of travel and tourism marketing
65
Quality management journal : QMJ
65
Total quality management & business excellence
64
Cogent business & management
59
International journal of services and operations management
53
International journal of quality and service sciences
52
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
37
Tourism management : research, policies, practice
36
Asia Pacific journal of marketing and logistics
33
International journal of services, economics and management
33
Managing service quality : MSQ ; an international journal
32
International journal of business information systems : IJBIS
30
International journal of production research
29
Journal of strategic marketing
27
Psychology & marketing
27
European journal of marketing : EJM
25
Journal of Services Marketing
25
Journal of service research
25
Journal of retailing
24
Auditing : a journal of practice & theory
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
Benchmarking : an international journal ; BIJ
22
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ECONIS (ZBW)
103
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1
Six sigma-oriented methodology for multivariate capability analysis to measure
service
quality
in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
2
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
3
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
4
Design and validity of a holistic scale for
service-quality
self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
5
Quality mining : a new approach for managing
service
quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
6
Insights into customer online reviews of
service
quality
in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
7
Development and validation of instrument for
service
quality
of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
8
Quality and performance in small accounting firms
Kolvereid, Lars
;
Åmo, Bjørn Willy
- In:
International journal of productivity and quality …
32
(
2021
)
1
,
pp. 129-145
Persistent link: https://www.econbiz.de/10012516418
Saved in:
9
Service
quality
dimensions and repurchase intentions in online shopper : an Indian experience
Atulkar, Sunil
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 180-197
Persistent link: https://www.econbiz.de/10012595605
Saved in:
10
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
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