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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Total quality management & business excellence"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
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Search: subject:"experience"
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Brand
Dienstleistungsqualität
Beziehungsmarketing
66
Relationship marketing
66
Customer satisfaction
43
Kundenzufriedenheit
43
Service quality
39
Consumer behaviour
34
Konsumentenverhalten
34
Quality management
20
Qualitätsmanagement
20
customer satisfaction
16
service quality
15
Bank
7
Lieferantenmanagement
7
Supplier relationship management
7
Online retailing
6
Online-Handel
6
customer loyalty
6
loyalty
6
Beschwerdemanagement
5
Brand image
5
Brand management
5
Complaint management
5
Customer integration
5
Hotel industry
5
Hotellerie
5
Industrie
5
Kundenintegration
5
Manufacturing industries
5
Markenführung
5
Markenimage
5
Product quality
5
Produktqualität
5
satisfaction
5
Confidence
4
Customer service
4
Customer value
4
Innovation
4
Kundenservice
4
Kundenwert
4
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Undetermined
32
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40
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40
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English
40
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Adil, Mohd
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Wei, Jiahua
2
Abu Khait, Rawan
1
Agarwal, Sonal
1
Aghdaie, Fathollah Amiri
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Albuquerque, André Philippi Gonzaga de
1
Allada, Vijaya Kameswari
1
Ananda S
1
Anber Abraheem Shlash Mohammad
1
Anh Thi Tu Le
1
ArabYarmohammadi, Mohammad
1
Atulkar, Sunil
1
Bali, Aditya
1
Balouei Jamkhaneh, Hadi
1
Bani-Melhem, Shaker
1
Boo, Je-Man
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chan, Ya-Hui
1
Chang, Kuo-Chien
1
Chao, Cheng-Min
1
Chen, Ching-Chin
1
Chen, Chun-mei
1
Chen, Yenming J.
1
Cheng, Bor-Wen
1
Cheng, Yi-Sung
1
Choung, Eun-Mi
1
Damali, Uzay
1
Devesh, Sonal
1
Dias, Ana Alexandra da Costa
1
Dubey, Rameshwar
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Goel, Manisha
1
Ha Thu Nguyen
1
Haber, Nicolas
1
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International journal of productivity and quality management : IJPQM
Total quality management & business excellence
Journal of retailing and consumer services
255
Journal of business research : JBR
181
International journal of hospitality management
143
The journal of services marketing
105
The service industries journal
82
Journal of hospitality marketing & management
76
The journal of product & brand management
73
The journal of brand management : an international journal
72
International journal of contemporary hospitality management
69
Journal of travel and tourism marketing
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
54
Journal of service research : JSR
51
Journal of service management
50
Cogent business & management
48
Service business
45
Asia Pacific journal of marketing and logistics
40
Marketing intelligence & planning
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of strategic marketing
38
Psychology & marketing
36
Tourism management : research, policies, practice
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
34
European journal of marketing : EJM
30
The international journal of bank marketing : IJBM
28
International journal of quality and service sciences
27
Journal of service research
27
Journal of the Academy of Marketing Science
25
International journal of services and operations management
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
Managing service quality : MSQ ; an international journal
23
Journal of marketing
22
European journal of marketing
21
International journal of quality & reliability management
21
International journal of services, economics and management
21
Journal of retailing
21
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1
Exploring quick commerce service
experience
: a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
2
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
3
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
4
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
5
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
6
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
7
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
8
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
9
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
10
A case study on the service quality perception in a university mall : customers’ perspective
Moohialdin, Ammar
;
Islam, Muhammad Saiful
- In:
International journal of productivity and quality …
36
(
2022
)
3
,
pp. 403-416
Persistent link: https://www.econbiz.de/10013369931
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