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~isPartOf:"International journal of productivity and quality management : IJPQM"
~language:"eng"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Gesundheitsversorgung
7
Health care
7
Hospital
7
Krankenhaus
7
Patienten
7
Patients
7
Service quality
7
Customer satisfaction
6
Gesundheitswesen
6
Health care system
6
Kundenzufriedenheit
6
Quality management
5
Qualitätsmanagement
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Jordan
3
Jordanien
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service quality
3
Beziehungsmarketing
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Relationship marketing
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SERVQUAL
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healthcare quality
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patient satisfaction
2
5Q model
1
AHP approach
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AHP-Verfahren
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Arbeitsschutz
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ESQ
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FAHP
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FMEA
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Fuzzy sets
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Fuzzy-Set-Theorie
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Greece
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Griechenland
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Großbritannien
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Occupational safety
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PSQ
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Ajarmah, Balqees Salem
1
Chalikias, Miltiadis
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Golrizgashti, Seyedehfatemeh
1
Hashem, Tareq N.
1
Hiyassat, Mohammed
1
Ilkhanizadeh, Shiva
1
Iqbal, Muhammad Zahid
1
Keshmiri, Mehrdad
1
Khaleel, Marwan
1
Khrais, Huthaifah
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Khraisat, Alaa
1
Malik, Shahab Alam
1
Malik, Shujah Alam
1
Nasim, Kanwal
1
Nazabadi, Noshad
1
Polónia, Daniel Ferreira
1
Saleh, Rawan
1
Santos, Rui Diogo Soares dos
1
Sarea, Adel M.
1
Skordoulis, Michalis
1
Suifan, Taghreed
1
Sweis, Rateb J.
1
Swies, Rateb Jalil
1
Tsotsolas, Nikos
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International journal of productivity and quality management : IJPQM
Health care management review : HCM review
33
Journal of health organization and management
21
Health marketing quarterly
17
Quality management journal : QMJ
14
The TQM journal : the international review of organizational improvement
14
Journal of health economics
9
International journal of pharmaceutical and healthcare marketing
7
Production and operations management : the flagship research journal of the Production and Operations Management Society
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
CHE research paper
6
Health care management science
6
Health economics
6
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Health care management science : a new journal serving the international health care management community
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Total quality management & business excellence
5
Business process management journal
4
Discussion paper series / IZA
4
Health economics review
4
Journal of business research : JBR
4
NBER Working Paper
4
NBER working paper series
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Benchmarking : an international journal ; BIJ
3
International journal of production economics
3
International journal of production research
3
Journal of organizational behavior management
3
Public management review
3
Ruhr economic papers
3
Service business
3
Services marketing quarterly
3
Accounting and taxation review : A&TR
2
Administrative Sciences : open access journal
2
Advances in health care management
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ECONIS (ZBW)
7
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date (oldest first)
1
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
2
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
3
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
Saved in:
4
Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
5
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
6
The effect of fQ model on patient's satisfaction in military hospitals in Jordan
Ajarmah, Balqees Salem
;
Hashem, Tareq N.
;
Swies, Rateb Jalil
- In:
International journal of productivity and quality …
20
(
2017
)
3
,
pp. 273-290
Persistent link: https://www.econbiz.de/10011751072
Saved in:
7
Assessing the quality of patient care : a normative decision view
Nasim, Kanwal
;
Malik, Shahab Alam
;
Iqbal, Muhammad Zahid
; …
- In:
International journal of productivity and quality …
13
(
2014
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10010387734
Saved in:
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