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~isPartOf:"International journal of productivity and quality management : IJPQM"
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Search: subject:"Customer's Satisfaction"
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Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
47
Service quality
47
Quality management
43
Qualitätsmanagement
43
service quality
19
Beziehungsmarketing
18
Relationship marketing
18
customer satisfaction
16
Measurement
9
Messung
9
Bank
8
Jordan
8
Jordanien
8
Consumer behaviour
7
Hospital
7
Konsumentenverhalten
7
Krankenhaus
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Gesundheitsversorgung
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Health care
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Patienten
6
Patients
6
Structural equation model
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Strukturgleichungsmodell
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Customer service
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Gesundheitswesen
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5
India
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Indien
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Industrie
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Malaysia
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SEM
5
satisfaction
5
Kano model
4
Performance measurement
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Performance-Messung
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TQM
4
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English
73
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Shahin, Arash
8
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Al-Refaie, Abbas
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Eldridge, Steve
2
Lay Hong Tan
2
Oey, Elia
2
Rawani, A. M.
2
Sharma, J. R.
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Virmani, Naveen
2
Waterworth, Alec
2
Abedi, Saeed
1
Adeoye, S. A.
1
Afshan, Nikhat
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Ali, M. Ameer
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
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1
Anil, Anu P.
1
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Attafar, Ali
1
Atulkar, Sunil
1
Ayoubi, Abdolhossein
1
Bali, Aditya
1
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1
Battal, Aslı
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International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
73
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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Studying the conformity level of customer needs and organisation perception using a
customer
satisfaction
index
Mohseni, Nematollah
;
Shekarchizadeh, Ahmadreza
;
Shahin, …
- In:
International journal of productivity and quality …
32
(
2021
)
2
,
pp. 246-264
Persistent link: https://www.econbiz.de/10012516449
Saved in:
3
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
4
Identifying customer perceived value components and their impact on
customer
satisfaction
using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
5
An empirical investigation into the impact of product quality dimensions on improving the order-winners and
customer
satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
6
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
7
The relationships among overall service quality,
customer
satisfaction
and customer loyalty in library services
Kachwala, Tohid
;
Panchal, Dinesh
;
Bali, Aditya
- In:
International journal of productivity and quality …
33
(
2021
)
2
,
pp. 198-217
Persistent link: https://www.econbiz.de/10012595606
Saved in:
8
The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention : empirical evidence from Bangladesh
Mohammad Rashed Hasan Polas
;
Jahanshahi, Asghar Afshar
; …
- In:
International journal of productivity and quality …
39
(
2023
)
2
,
pp. 222-256
Persistent link: https://www.econbiz.de/10014313632
Saved in:
9
Gap analysis based on TQM criteria using BWM-IPA hybrid method : a case study
Darvazeh, Saeid Sadeghi
;
Amiri, Maghsoud
;
Musolu, …
- In:
International journal of productivity and quality …
39
(
2023
)
3
,
pp. 387-408
Persistent link: https://www.econbiz.de/10014313684
Saved in:
10
Development of lean production system using value stream mapping approach : a case study
Sharma, Vikram
;
Virmani, Naveen
- In:
International journal of productivity and quality …
30
(
2020
)
2
,
pp. 168-185
Persistent link: https://www.econbiz.de/10012254788
Saved in:
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