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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
69
Service industry
69
Dienstleistungsqualität
33
Service quality
33
Quality management
20
Qualitätsmanagement
20
Customer satisfaction
15
Kundenzufriedenheit
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69
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Huiskonen, Janne
2
Izogo, Ernest Emeka
2
Karppinen, Henri
2
Qureshi, M. N.
2
Rahman, Zillur
2
Seppänen, Kaisa
2
Smith, Alan D.
2
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2
Sok, Phyra
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Talib, Faisal
2
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1
Aboelmaged, Mohamed Gamal
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Abu Bakar Sade
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Ahmed, Owais
1
Airola, Merja
1
Al-Kilidar, Hiyam
1
Alnuaimi, Sultan Bin Abdulla
1
Alsaggaf, Mohammed
1
Aminudin, Norsiah
1
Anbanandam, Ramesh
1
Anning-Dorson, Thomas
1
Azhar, Tashfeen
1
Basu, Rana
1
Becker, Jörg
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Cheng, Colin C. J.
1
Cheng, Yin-Hui
1
Chiew, Tung Moi
1
Chinchilla, Andrés
1
Chuang, Shih-Chieh
1
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International journal of quality & reliability management
International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
267
Journal of business research : JBR
91
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
Regional studies
33
European journal of operational research : EJOR
30
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Journal of service research
27
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of production research
20
Managing service quality : MSQ ; an international journal
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
International journal of quality and service sciences
19
International journal of services and operations management : IJSOM
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
KIET Industrial economic review
18
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ECONIS (ZBW)
69
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1
The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla
;
Abdulhabib, Abdulla Awadh
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
Saved in:
2
Empirical benchmarking of virtual service centers' service quality : a case of a large telecom service provider in India
Kukreti, Kamlesh
;
Ganguly, Kunal
;
Samad, Taab Ahmad
- In:
International journal of quality & reliability management
40
(
2023
)
5
,
pp. 1362-1386
Persistent link: https://www.econbiz.de/10014275968
Saved in:
3
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
4
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
5
Supply chain management in the services industry : a study from a middle-eastern country
DeSouza, Arthur
;
Haddud, Abubaker
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 500-535
Persistent link: https://www.econbiz.de/10012162861
Saved in:
6
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
7
Leader member exchange leading service employee desired job outcomes and performance : an Indian evidence
Siddiqi, Mushtaq A.
;
Tandon, Manvinder Singh
;
Ahmed, Owais
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10012145296
Saved in:
8
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
9
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
10
Analysing courts as a professional service operations management environment
Pekkanen, Petra
;
Puolakka, Tiina
;
Pirttilä, Timo
- In:
International journal of services and operations management
29
(
2018
)
3
,
pp. 332-358
Persistent link: https://www.econbiz.de/10011849973
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