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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
342
Service quality
342
Customer satisfaction
159
Kundenzufriedenheit
159
Consumer behaviour
79
Konsumentenverhalten
79
Airline
76
Fluggesellschaft
76
Beziehungsmarketing
75
Quality management
75
Qualitätsmanagement
75
Relationship marketing
75
Dienstleistungssektor
38
Service industry
38
Air passenger transport
37
Air transport
37
Luftverkehr
37
Passagierluftverkehr
37
Customer service
34
Kundenservice
34
Airport
29
Flughafen
29
Services
28
Dienstleistung
27
Taiwan
23
Gesundheitswesen
21
Health care
21
Health care system
21
Satisfaction
21
Gesundheitsversorgung
20
Multi-criteria analysis
20
Multikriterielle Entscheidungsanalyse
20
Beschwerdemanagement
19
Complaint management
19
Product quality
19
Produktqualität
19
Performance measurement
17
Performance-Messung
17
AHP approach
15
AHP-Verfahren
15
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Undetermined
194
Free
6
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Article
338
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4
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Article in journal
342
Aufsatz in Zeitschrift
342
Case study
4
Collection of articles of several authors
4
Fallstudie
4
Sammelwerk
4
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2
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English
342
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Edvardsson, Bo
7
Witell, Lars
5
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Zhang, Yahua
4
Chang, Yu-chun
3
Chen, Ching-fu
3
Gomes, Carlos Francisco
3
Gustafsson, Anders
3
Jiang, Hongwei
3
Liou, James J. H.
3
Liu, Chih-Hsing
3
Malik, Shahab Alam
3
Martín, Juan Carlos
3
Pantouvakis, Angelos
3
Park, Jin-Woo
3
Riel, Allard C. R. van
3
Tronvoll, Bård
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Bamford, David
2
Beirão, Gabriela
2
Bellizzi, Maria Grazia
2
Bezerra, George C. L.
2
Bloemer, Johanna M.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Constantino, Francesco
2
Dabestani, Reza
2
Del Chiappa, Giacomo
2
Di Gravio, Giulio
2
Eboli, Laura
2
Elg, Mattias
2
Engström, Jon
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Hillebrand, Bas
2
Ho, Chien-Wei
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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International journal of quality & reliability management
Journal of air transport management
Journal of service management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
342
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342
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
3
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
4
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
8
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
9
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
10
The mediating role of occupational stress : a missing link between organisational intelligence traits and digital government service quality
Subashini Ramakrishnan
;
Wong, Meng Seng
;
Myint Moe Chit
; …
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 532-558
Persistent link: https://www.econbiz.de/10014470924
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