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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Dienstleistungsqualität"
~subject:"Distribution channel"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
Distribution channel
Consumer behaviour
2,464
Konsumentenverhalten
2,463
Beziehungsmarketing
472
Relationship marketing
472
Einzelhandel
471
Retail trade
471
Online retailing
357
Online-Handel
357
Customer satisfaction
338
Kundenzufriedenheit
338
Brand management
253
Markenführung
253
Service quality
253
Brand image
224
Markenimage
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172
Social Web
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Social web
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Electronic Commerce
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Brand
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152
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Theorie
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Food retailing
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Prentice, Catherine
9
Jebarajakirthy, Charles
4
Quach, Sara
4
Rokonuzzaman, Md
4
Frasquet Deltoro, Marta
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Ieva, Marco
3
Ladhari, Riadh
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Akram, Muhammad Shakaib
2
Babin, Barry J.
2
Badrinarayanan, Vishag
2
Baier, Daniel
2
Becerra, Enrique P.
2
Bilgihan, Anil
2
Borges, Adilson
2
Carlson, Jamie
2
Cioppi, Marco
2
Cuny, Caroline
2
Dahana, Wirawan Dony
2
Dall'Olmo Riley, Francesca
2
Davari, Arezoo
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Etemad-Sajadi, Reza
2
Fernandes, Teresa
2
Ferreira, Andreia
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Goraya, M. Awais Shakir
2
Hamzelu, Bahman
2
Hand, Chris
2
Harris, Patricia
2
Husain, Khalid Sami
2
Islam, Jamid Ul
2
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National Bureau of Economic Research
3
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International journal of quality & reliability management
Journal of retailing and consumer services
NBER working paper series
International journal of hospitality management
195
Journal of business research : JBR
137
The journal of services marketing
106
Journal of hospitality marketing & management
78
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
66
Services marketing quarterly
64
The service industries journal
63
Journal of service research : JSR
50
Cogent business & management
49
Journal of retailing
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Asia Pacific journal of marketing and logistics
35
Journal of service management
33
International journal of retail & distribution management
32
The international journal of bank marketing : IJBM
30
The international review of retail, distribution and consumer research
30
Tourism management : research, policies, practice
30
International journal of retail and distribution management
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of quality and service sciences
28
Psychology & marketing
28
Journal of air transport management
27
International journal of services and operations management
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
Journal of service research
23
Journal of the Academy of Marketing Science
23
European journal of marketing : EJM
22
Journal of strategic marketing
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of marketing
21
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
20
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ECONIS (ZBW)
325
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
3
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
4
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
5
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
6
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
9
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
10
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
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