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~isPartOf:"International journal of quality & reliability management"
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International journal of quality & reliability management
Tourism management : research, policies, practice
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of hospitality management
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International journal of productivity and quality management : IJPQM
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Journal of travel and tourism marketing
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Quality & Quantity: International Journal of Methodology
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Benchmarking : an international journal ; BIJ
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Benchmarking: An International Journal
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International Journal of Quality & Reliability Management
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Importance-performance
analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
Saved in:
2
Combination of
importance-performance
analysis and response surface methodology for enhancing satisfaction
Pak, Ro Jin
- In:
International journal of quality & reliability management
33
(
2016
)
6
,
pp. 792-803
Persistent link: https://www.econbiz.de/10011591159
Saved in:
3
Identifying the impact of incremental innovations on customer satisfaction using a fusion method between
importance-performance
analysis and Kano model
Tontini, Gerson
;
Picolo, Jaime Dagostin
- In:
International journal of quality & reliability management
31
(
2014
)
1
,
pp. 32-52
Persistent link: https://www.econbiz.de/10010254300
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