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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of services and operations management"
~type_genre:"Collection of articles written by one author"
~type_genre:"Fallstudie"
~type_genre:"Übersichtsarbeit"
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Search: "Customer relationship management"
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Beziehungsmarketing
6
Relationship marketing
6
Quality management
3
Qualitätsmanagement
3
Dienstleistungsqualität
2
Finland
2
Finnland
2
Service quality
2
Architecture firm
1
Architekturbüro
1
Betriebliche Wertschöpfung
1
Consumer behaviour
1
Customer integration
1
Customer satisfaction
1
Cutlery
1
Deutschland
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Dienstleistungsmanagement
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Lean Management
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Lean management
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Collection of articles written by one author
Fallstudie
Übersichtsarbeit
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80
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80
Case study
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Smith, Alan D.
3
Crostack, Horst-Artur
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Kern, Christian
1
Linnanen, Lassi
1
Marttila, Esa
1
Nenonen, Suvi
1
Offodile, O. Felix
1
Refflinghaus, Robert
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International journal of quality and service sciences
International journal of services and operations management
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
10
Gabler Edition Wissenschaft
9
The journal of business & industrial marketing
7
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Customer-centric marketing strategies : tools for building organizational performance
5
HMD : Praxis der Wirtschaftsinformatik
5
Gabler Research
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
Europäische Hochschulschriften / 5
3
Harvard business review : HBR
3
International journal of electronic customer relationship management : IJECRM
3
Legends in marketing
3
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
3
TCW Wissenschaft und Praxis
3
Acta Universitatis Oeconomicae Helsingiensis / A
2
Basler Schriften zum Marketing
2
Business Collaboration : standortübergreifende Prozesse mit Business Software ; Praxislösungen im Detail ; Fallstudien, Konzepte, Modellierung
2
Cases on innovations in educational marketing : transnational and technological strategies
2
DUV / Wirtschaftswissenschaft
2
Deep knowledge of B2B relationships within and across borders
2
Die Betriebswirtschaft : DBW
2
Digital and social media marketing : a results-driven approach
2
Direkt-Marketing : Praxiswissen für erfolgreichen Kundendialog
2
ERIM Ph. D. series research in management / Erasmus Institute of Management
2
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
2
European journal of marketing : EJM
2
Gabler-Lehrbuch
2
Global business and organizational excellence : a review of research & best practices
2
Handbuch Kundenbindungsmanagement
2
Innovation durch Smartphone & Co. : die neuen Geschäftspotenziale mobiler Endgeräte
2
International journal of business innovation and research
2
International journal of management & enterprise development : IJMED
2
Journal of business strategy
2
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
2
Journal of service research : JSR
2
Journal of small business and enterprise development
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ECONIS (ZBW)
6
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1
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6
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1
Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko
;
Nenonen, Suvi
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009768460
Saved in:
2
Value creation in international higher education: the role of boundary spanning in university-industry collaboration
Vauterin, Johanna Julia
;
Linnanen, Lassi
;
Marttila, Esa
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 283-298
Persistent link: https://www.econbiz.de/10009655246
Saved in:
3
Service operations management : case studies of architectural firms' commitment to quality assurance
Smith, Alan D.
;
Offodile, O. Felix
- In:
International journal of services and operations management
9
(
2011
)
2
,
pp. 141-161
Persistent link: https://www.econbiz.de/10009270128
Saved in:
4
The suitability of Kano's method for the requirements of the cutlery industry : results of a case study associated with an approach to widen Kano's theory
Crostack, Horst-Artur
;
Kern, Christian
;
Refflinghaus, Robert
- In:
International journal of quality and service sciences
2
(
2010
)
3
,
pp. 352-368
Persistent link: https://www.econbiz.de/10008758757
Saved in:
5
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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