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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Research"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
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Search: subject_exact:"Service-Management"
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Service management
36
Dienstleistungsmanagement
35
Betriebliche Wertschöpfung
13
Value creation
13
Beziehungsmarketing
10
Dienstleistung
10
Relationship marketing
10
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
7
Service quality
7
Services
7
Consumer behaviour
6
Dienstleistungsmarketing
6
Konsumentenverhalten
6
Services marketing
6
Customer integration
5
Kundenintegration
5
Dienstleistungssektor
4
Service industry
4
Service-Dominant Logic
4
Service-dominant logic
4
Customer value
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Dienstleistungsangebot
3
Innovation
3
Kundenmanagement
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Kundenwert
3
Service innovation
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B-to-B-Marketing
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Beschwerdemanagement
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Bundling strategy
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Business-to-business marketing
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Complaint management
2
Complex systems
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Corporate culture
2
Customer service
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Deutschland
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2
Finland
2
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German
18
English
18
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Roth, Stefan
3
Hadwich, Karsten
2
Nuutinen, Maaria
2
Svensson, Göran
2
Barile, Sergio
1
Benkenstein, Martin
1
Benoit, Sabine
1
Bertels, Viktoria
1
Bone, Sterling
1
Bruhn, Manfred
1
Buschak, Daniela
1
Ceric, Arnela
1
Clinton, Suzanne
1
D'Alessandro, Steven
1
Daiberl, Christofer F.
1
Dailey, Lynn C.
1
DeMeyer, Christine F.
1
Drengner, Jan
1
Döring, Stefan
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Forkmann, Sebastian
1
Garnefeld, Ina
1
Gotsch, Matthias
1
Graf, Albert
1
Gregoire, Yany
1
Gummesson, Evert
1
Gustafsson, Anders
1
Halonen, Minna
1
Hampson, Daniel P.
1
Heinisch, Stefan
1
Henneberg, Stephan
1
Hoelzl, Erik
1
Ivens, Björn Sven
1
Jahn, Steffen
1
Johnson, Lester W.
1
Jones, Robert Paul
1
Jong, Ad de
1
Kadić-Maglajlić, Selma
1
Kaiser, Stephan
1
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Springer Fachmedien Wiesbaden
6
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International journal of quality and service sciences
Journal of business research : JBR
Research
Service Value als Werttreiber : Konzepte, Messung und Steuerung
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
9
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
Public management review
8
Service science, management and engineering : education for the 21st Century
8
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
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ECONIS (ZBW)
36
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1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
5
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
6
Driving networked service productivity
Daiberl, Christofer F.
-
2020
Persistent link: https://www.econbiz.de/10012248980
Saved in:
7
Gestaltung von digitalisierten Service Ecosystems : Konzeptualisierung der Entscheidungstatbestände und Ableitung von Gestaltungshinweisen
Senn, Tim
-
2020
Persistent link: https://www.econbiz.de/10012264431
Saved in:
8
Die Anbieter-Kunden-Interaktion im Kontext professioneller Dienstleistungen : Unsicherheit, Positionierung und Kundenorientierung
Maar, Daniel
-
2019
Persistent link: https://www.econbiz.de/10012058128
Saved in:
9
Weiterempfehlungen mit Service-Recovery : ein Vergleich zwischen Sender und Empfänger
Wies, Jana
-
2018
Persistent link: https://www.econbiz.de/10011848703
Saved in:
10
Personalmanagement aus Perspektive der Dienstleistungsforschung : Entwicklung eines Bezugsrahmens zum Dienstleistungsmanagement und seine Anwendung auf die Personalgewinnung
Döring, Stefan
-
2018
Persistent link: https://www.econbiz.de/10011822456
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