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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of business research : JBR"
~subject:"Job satisfaction"
~subject:"Measurement"
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Search: subject_exact:"Dienstleistungsqualität"
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Job satisfaction
Measurement
Dienstleistungsqualität
363
Service quality
361
Kundenzufriedenheit
200
Customer satisfaction
199
Consumer behaviour
148
Konsumentenverhalten
148
Beziehungsmarketing
131
Relationship marketing
131
Beschwerdemanagement
55
Complaint management
55
Customer service
46
Kundenservice
46
Quality management
41
Qualitätsmanagement
41
Dienstleistungssektor
37
Service industry
37
Service failure
28
Emotion
24
Service recovery
24
Health care
22
Customer integration
21
Gesundheitsversorgung
21
Krankenhaus
21
Kundenintegration
21
Viral marketing
21
Virales Marketing
21
Einzelhandel
20
Hospital
20
Product quality
20
Produktqualität
20
Retail trade
20
Gesundheitswesen
19
Health care system
19
Satisfaction
17
Online retailing
16
Online-Handel
16
Arbeitszufriedenheit
15
Brand management
15
Markenführung
15
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26
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Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Acquila-Natale, Emiliano
1
Al-Refai, Abd Al-Aziz Hamed
1
Armstrong, Anona
1
Ashill, Nicholas J.
1
Ayanso, Anteneh
1
Bachrach, Daniel G.
1
Barabino, Bendetto
1
Briggs, Elten
1
Brush, Gregory J.
1
Carrión, Gabriel Cepeda
1
Christ-Brendemühl, Sonja
1
Clinton, Suzanne
1
Davoudi, Heidar
1
Dean, David
1
Deiana, Eusebio
1
Deretti, Sandro
1
Di Pietro, Laura
1
Ding, David Xin
1
Ellinger, Alexander E.
1
Ellinger, Andrea D.
1
Elmadağ Baş, Ayşe Banu
1
Ferreira, Luís Miguel D. F.
1
Fiakpa, Ernest Afene
1
Gremler, Dwayne D.
1
Gruen, Thomas
1
Guglielmetti Mugion, Roberta
1
Guo, Lin
1
Hairuddin Mohd Ali
1
Hall, Kristina K. Lindsey
1
Hu, Paul Jen-Hwa
1
Iglesias-Pradas, Santiago
1
Jones, Robert Paul
1
Kadir, Abdul Rahman
1
Kamariah, Najmi
1
Kargar, Mehdi
1
Kato, Heitor T.
1
Katırcıoğlu, Salih Turan
1
Kilinç, Ceyhun
1
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International journal of quality and service sciences
Journal of business research : JBR
International journal of hospitality management
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Journal of retailing and consumer services
21
The service industries journal
17
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of productivity and quality management : IJPQM
12
Total quality management & business excellence
12
Journal of service management
11
Journal of air transport management
10
Tourism management : research, policies, practice
10
Quality management journal : QMJ
9
Services marketing quarterly
9
Health care management review : HCM review
8
International journal of services and operations management
8
Journal of hospitality marketing & management
8
The TQM journal : the international review of organizational improvement
8
International journal of business excellence
6
International journal of services and operations management : IJSOM
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
Economics of education review
5
International journal of services, economics and management
5
Journal of retailing
5
Journal of service theory and practice : JSTP
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality & reliability management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
NBER Working Paper
4
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ECONIS (ZBW)
26
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi
;
Guo, Lin
;
Gruen, Thomas
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
Saved in:
3
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
4
Work meaningfulness and performance among healthcare professionals : the role of professional respect and participative management
Zhou, Qin
;
Sacramento, Claudia
;
Martinaityte, Ieva
- In:
Journal of business research : JBR
163
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303699
Saved in:
5
Bridging employee engagement and customer engagement in a service context
Qi, Ji
;
Wang, Sijun
;
Hall, Kristina K. Lindsey
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014294839
Saved in:
6
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
7
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
8
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
9
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
10
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
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