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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of retailing"
~subject:"Kundenzufriedenheit"
~subject:"Relationship marketing"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Kundenzufriedenheit
Relationship marketing
Tourism employees
Customer satisfaction
199
Dienstleistungsqualität
122
Service quality
122
Consumer behaviour
98
Konsumentenverhalten
98
Beziehungsmarketing
85
Arbeitszufriedenheit
48
Job satisfaction
48
Einzelhandel
24
Retail trade
24
Customer service
22
Gastronomie
22
Hotel industry
22
Hotellerie
22
Kundenservice
22
Restaurant industry
22
Satisfaction
22
Beschwerdemanagement
21
Complaint management
21
Holiday behaviour
20
Urlaubsverhalten
20
Tourism
19
Tourismus
19
Arbeitsverhalten
18
Work behaviour
18
Employee retention
17
Hospital
17
Krankenhaus
17
Mitarbeiterbindung
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USA
16
United States
16
Zufriedenheit
16
Emotion
15
Online retailing
15
Online-Handel
15
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13
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13
Quality management
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211
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Evanschitzky, Heiner
4
Grewal, Dhruv
4
Mattila, Anna S.
4
Blut, Markus
3
Edvardsson, Bo
3
Gustafsson, Anders
3
Kim, Eojina
3
Mathe, Kimberly
3
Raab, Carola
3
Roggeveen, Anne L.
3
Ryu, Kisang
3
Tang, Liang
3
Baker, Melissa A.
2
Brege, Staffan
2
Clemes, Michael D.
2
Cronin, J. J.
2
Dadfar, Hossein
2
Dean, David
2
Han, Heesup
2
Hsu, Cathy H. C.
2
Hsu, Maxwell K.
2
Kim, Kawon Kathy
2
Lee, Jin-soo
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Noone, Breffni M.
2
Rudolph, Thomas
2
Scott-Halsell, Sheila
2
Smith, Jeffery S.
2
So, Kevin Kam Fung
2
Sparks, Beverley
2
Svensson, Göran
2
Verhoef, Peter C.
2
Wong, IpKin Anthony
2
Wünderlich, Nancy V.
2
Zablah, Alex R.
2
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
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International journal of quality and service sciences
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing
International journal of hospitality management
424
Journal of retailing and consumer services
422
Journal of business research : JBR
308
The journal of services marketing
197
Tourism management : research, policies, practice
184
The service industries journal
183
International journal of contemporary hospitality management
181
Journal of hospitality marketing & management
170
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
166
Cogent business & management
105
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
101
Tourism management perspectives : TMP
95
Journal of air transport management
90
Journal of service research : JSR
90
Service business
88
Asia Pacific journal of marketing and logistics
85
The TQM journal : the international review of organizational improvement
85
Psychology & marketing
79
Industrial marketing management : the international journal for industrial and high-tech firms
72
International journal of productivity and quality management : IJPQM
72
Journal of strategic marketing
72
Journal of the Academy of Marketing Science
72
Journal of service management
69
The international journal of bank marketing : IJBM
67
Total quality management & business excellence
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
61
Journal of Asian finance, economics and business : JAFEB
61
Managing service quality : MSQ ; an international journal
58
SpringerLink / Bücher
58
International journal of quality & reliability management
56
Journal of hospitality and tourism insights
54
International journal of services, economics and management
52
Journal of marketing
51
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ECONIS (ZBW)
211
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1
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211
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
3
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
How inspiring! : the impact of repurposed design on customer inspiration and repurchase intention
Wu, Luorong
;
Fan, Alei
;
Wang, Peihao
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 639-656
Persistent link: https://www.econbiz.de/10014633668
Saved in:
6
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
7
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
8
Tourist perceived value, tourist satisfaction, and life satisfaction : evidence from Chinese Buddhist temple tours
Yu, Yanghang
;
Lang, Mei
;
Zhao, Yuanyuan
;
Liu, Wenjun
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 133-152
Persistent link: https://www.econbiz.de/10014229982
Saved in:
9
Expressions of anti-Black biases, job satisfaction, and turnover intentions in the full-service restaurant industry
Brewster, Zachary W.
;
Heffner, Allen V.
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
2
,
pp. 291-302
Persistent link: https://www.econbiz.de/10014230014
Saved in:
10
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
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