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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Produktqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Produktqualität
Customer service
49
Kundenservice
49
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
18
Konsumentenverhalten
18
Beziehungsmarketing
17
Relationship marketing
17
Beschwerdemanagement
14
Complaint management
14
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Online retailing
5
Online-Handel
5
Dienstleistungssektor
4
Lieferantenmanagement
4
Salespeople
4
Service failure
4
Service industry
4
Supplier relationship management
4
Verkaufspersonal
4
Contract theory
3
E-commerce
3
Electronic Commerce
3
Frontline employees
3
Leistungsmotivation
3
Lieferkette
3
Product quality
3
Product returns
3
Supply chain
3
Vertragstheorie
3
Work motivation
3
Aerospace industry
2
After-sales service
2
Arbeitsverhalten
2
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Aufsatz in Zeitschrift
Article in journal
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English
3
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Kim, Sang Hyun
2
Bakshi, Nitin
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Kim, Junyong
1
Netessine, Serguei
1
Savva, Nicos
1
Wansink, Brian
1
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International journal of quality and service sciences
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of hospitality management
1
International journal of production economics
1
International journal of production research
1
International journal of quality & reliability management
1
Journal of business research : JBR
1
Metamorphosis : a journal of management research
1
Omega : the international journal of management science
1
The Geneva risk and insurance review
1
The journal of legal studies
1
Transportation research / E : an international journal
1
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ECONIS (ZBW)
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1
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
2
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
3
How retailers' recommendation and return policies alter product evaluations
Kim, Junyong
;
Wansink, Brian
- In:
Journal of retailing
88
(
2012
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10009707072
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