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~isPartOf:"International journal of quality and service sciences"
~subject:"Job satisfaction"
~subject:"Measurement"
~subject:"Qualitätsmanagement"
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Search: subject_exact:"Dienstleistungsqualität"
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Job satisfaction
Measurement
Qualitätsmanagement
Dienstleistungsqualität
111
Service quality
109
Kundenzufriedenheit
57
Customer satisfaction
56
Quality management
31
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Higher education institution
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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Rönnbäck, Åsa
3
Pantouvakis, Angelos
2
Abdi, Adel
1
Abdirad, Maryam
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Al-Refai, Abd Al-Aziz Hamed
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Astrini, Nidya Judhi
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Barabino, Bendetto
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1
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1
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1
Boon-itt, Sakun
1
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1
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Bäckström, Ingela
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1
Guglielmetti Mugion, Roberta
1
Hairuddin Mohd Ali
1
He, Zhen
1
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1
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
111
International journal of productivity and quality management : IJPQM
68
The TQM journal : the international review of organizational improvement
66
International journal of quality & reliability management
58
International journal of hospitality management
55
Quality management journal : QMJ
52
Total quality management & business excellence
47
Journal of retailing and consumer services
37
International journal of services and operations management
35
The service industries journal
28
International journal of contemporary hospitality management
26
Health care management review : HCM review
25
Journal of business research : JBR
25
International journal of production research
23
The journal of services marketing
23
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
Journal of air transport management
20
Journal of health organization and management
20
Managing service quality : MSQ ; an international journal
19
Benchmarking : an international journal ; BIJ
18
Cogent business & management
16
Service business
16
International journal of business information systems : IJBIS
15
Journal of hospitality marketing & management
15
Journal of service management
15
Tourism management : research, policies, practice
15
Amfiteatru economic : an economic and business research periodical
14
International journal of production economics
14
International journal of services and operations management : IJSOM
14
International journal of six sigma and competitive advantage : IJSSCA
14
Services marketing quarterly
14
European research studies
13
International journal of services, economics and management
12
European journal of operational research : EJOR
11
International journal of services and standards
11
The accounting review : a publication of the American Accounting Association
11
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of business excellence
10
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
3
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
4
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
5
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
6
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
7
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
8
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
9
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
10
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
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