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~isPartOf:"International journal of quality and service sciences"
~subject:"Krankenhaus"
~subject:"Qualitätsmanagement"
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Krankenhaus
Qualitätsmanagement
Service quality
111
Dienstleistungsqualität
109
Customer satisfaction
56
Kundenzufriedenheit
56
Quality management
32
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
23
Relationship marketing
23
Gesundheitsversorgung
11
Health care
11
Hospital
11
Higher education institution
10
Hochschule
10
Dienstleistungssektor
9
Schweden
9
Service industry
9
Sweden
9
Beschwerdemanagement
8
Complaint management
8
Customer service
8
Kundenservice
8
Product quality
8
Produktqualität
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Quality
7
Arbeitszufriedenheit
6
Emotion
6
Job satisfaction
6
Patienten
6
Patients
6
Performance measurement
6
Performance-Messung
6
Services
6
Dienstleistung
5
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1
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8
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8
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1
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40
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All
Rönnbäck, Åsa
3
Svensson, Göran
2
Abdi, Adel
1
Abdirad, Maryam
1
Ali, Shujaat
1
Amorim, Marlene
1
Anand, Byram
1
Anttila, Juhani
1
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Astrini, Nidya Judhi
1
Azad, Naser
1
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1
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1
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1
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1
Boon-itt, Sakun
1
Broday, Evandro Eduardo
1
Buk, Tuba Bozaykut
1
Bäckström, Ingela
1
Bérces, Roland
1
Chen, Chi-Kuang
1
Corrada, Maria Santos
1
Cronemyr, Peter
1
Dahlgaard, Jens Jörn
1
Dahlgaard-Park, Su Mi
1
DeMeyer, Christine F.
1
Dean, David
1
Deng, Yujia
1
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1
Enquist, Bo
1
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1
Fiakpa, Ernest Afene
1
Ghasemian, Seyed Hamid Reza
1
Guglielmetti Mugion, Roberta
1
He, Zhen
1
Hilton, Julie
1
Johansson, Elisabeth
1
Johnson, Mikael
1
Jussila, Kari
1
Jónás, Tamás
1
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Published in...
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
Health care management review : HCM review
80
International journal of hospitality management
71
The TQM journal : the international review of organizational improvement
71
International journal of productivity and quality management : IJPQM
69
International journal of quality & reliability management
65
Quality management journal : QMJ
63
Total quality management & business excellence
48
Journal of health economics
41
Journal of health organization and management
41
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
35
International journal of contemporary hospitality management
32
NBER Working Paper
32
International journal of services and operations management
30
International journal of production research
29
Health marketing quarterly
26
Journal of hospitality marketing & management
25
The service industries journal
25
Health economics
22
Auditing : a journal of practice & theory
21
Journal of retailing and consumer services
21
Management science : journal of the Institute for Operations Research and the Management Sciences
21
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
19
Journal of business research : JBR
19
Cogent business & management
18
European journal of operational research : EJOR
18
International journal of pharmaceutical and healthcare marketing : IJPHM
18
Manufacturing & service operations management : M & SOM
18
Service business
17
Tourism management : research, policies, practice
17
International journal of production economics
16
Managing service quality : MSQ ; an international journal
16
The European journal of health economics : HEPAC ; health economics in prevention and care
16
Amfiteatru economic : an economic and business research periodical
15
European research studies
15
Health care management science
15
International journal of services, economics and management
15
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40
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
Assessing
service
quality
and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
Frontline nurses' appraisal of organizational attractiveness and the role of management support, interdepartmental collaboration climate and
service
quality
of care
Slåtten, Terje
;
Lien, Gudbrand
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10013330610
Saved in:
4
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
5
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
6
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
7
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
8
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
9
From quality control to TQM,
service
quality
and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
10
Examining the impact of E-supply chain on
service
quality
and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
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