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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Distribution channel"
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Search: "Customer relationship management"
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Distribution channel
Beziehungsmarketing
335
Relationship marketing
335
Consumer behaviour
185
Konsumentenverhalten
185
Customer satisfaction
84
Kundenzufriedenheit
84
Dienstleistungsqualität
65
Service quality
65
Einzelhandel
48
Retail trade
48
Internet marketing
45
Online-Marketing
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42
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Konuş, Umut
3
Neslin, Scott A.
3
Verhoef, Peter C.
3
Frasquet Deltoro, Marta
2
Sesé, F. Javier
2
Shankar, Venkatesh
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Antia, Kersi D.
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Becker, Ingo Frank
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1
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1
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1
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
International journal of retail & distribution management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
25
Journal of business research : JBR
17
Industrial marketing management : the international journal for industrial and high-tech firms
15
Journal of retailing
15
Journal of marketing channels : ... distribution systems, strategy, and management
9
The international review of retail, distribution and consumer research
7
Management science : journal of the Institute for Operations Research and the Management Sciences
6
Asia Pacific journal of marketing and logistics
5
The journal of business & industrial marketing
5
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
5
European journal of operational research : EJOR
4
Handbuch Multi-Channel-Marketing
4
International journal of production economics
4
International journal of retail and distribution management
4
Journal of marketing
4
Managing customer experiences in an omnichannel world : melody of online and offline environments in the customer journey
4
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
3
International journal of electronic commerce : IJEC
3
International journal of electronic marketing and retailing : IJEMR
3
Inventi impact: retailing & consumer services
3
Journal of marketing channels : distribution systems, strategy, and management
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Marketing intelligence & planning
3
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
3
SpringerLink / Bücher
3
The service industries journal
3
Cogent business & management
2
Contemporary issues in digital marketing
2
Die Bank
2
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
2
European journal of marketing
2
European retail research
2
Gabler Edition Wissenschaft
2
Handbook of marketing strategy
2
International business review : the official journal of the European International Business Academy
2
International journal of electronic customer relationship management : IJECRM
2
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ECONIS (ZBW)
23
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1
How does customer recognition affect service provision?
Li, Jiaoyang
;
Zhang, Jianqiang
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
4
,
pp. 900-914
Persistent link: https://www.econbiz.de/10013191809
Saved in:
2
The roles of multiple channels in predicting website visits and purchases : engagers versus closers
Goić, Marcel
;
Jerath, Kinshuk
;
Kalyanam, Kirthi
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 656-677
Persistent link: https://www.econbiz.de/10013399585
Saved in:
3
Omnichannel marketing : are cross-channel effects symmetric?
Shankar, Venkatesh
;
Kushwaha, Tarun
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 290-310
Persistent link: https://www.econbiz.de/10012591032
Saved in:
4
Acquiring customers through online marketplaces? : the effect of marketplace sales on sales in a retailer's own channels
Maier, Erik
;
Wieringa, Jaap E.
- In:
International journal of research in marketing : IJRM ; …
38
(
2021
)
2
,
pp. 311-328
Persistent link: https://www.econbiz.de/10012591033
Saved in:
5
The impact of adding online-to-offline service platform channels on firms' offline and total sales and profits
Zhang, Sha
;
Pauwels, Koen
;
Peng, Chenming
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 115-128
Persistent link: https://www.econbiz.de/10012060948
Saved in:
6
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
7
Private sales clubs : a 21st century distribution channel
Betancourt, Roger R.
;
Chocarro, Raquel
;
Cortiñas, Monica
; …
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 44-56
Persistent link: https://www.econbiz.de/10011658343
Saved in:
8
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
9
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
Saved in:
10
The effects of channel experiences and direct marketing on customer retention in multichannel settings
Chang, Chun-Wei
;
Zhang, Jonathan Z.
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 70-90
Persistent link: https://www.econbiz.de/10011615980
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