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~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Sport management review"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Cronin, J. J."
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~person:"Roggeveen, Anne L."
~subject:"Beziehungsmarketing"
~subject:"Consumer behaviour"
~subject:"Switching behaviour"
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Search: "Customer relationship management"
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Beziehungsmarketing
Consumer behaviour
Switching behaviour
Relationship marketing
22
Konsumentenverhalten
14
Customer satisfaction
9
Kundenzufriedenheit
9
Einzelhandel
8
Retail trade
8
Distribution channel
5
Vertriebsweg
5
E-commerce
4
Electronic Commerce
4
Customer integration
3
Dienstleistungsqualität
3
Internet
3
Kundenintegration
3
Loyalty
3
Service quality
3
Switching costs
3
Wechselverhalten
3
Beschwerdemanagement
2
Complaint management
2
Customer engagement
2
Customer retention
2
Distance selling
2
Distanzhandel
2
Holiday behaviour
2
Kundenbindung
2
Meta-Analyse
2
Meta-analysis
2
Multichannel
2
Multichannel customer management
2
Online retailing
2
Online-Handel
2
Repurchase behavior
2
Urlaubsverhalten
2
Aktienrückkauf
1
Ambient
1
Atmospherics
1
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22
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English
22
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Blut, Markus
Cronin, J. J.
Fu, Xiaoxiao
Neslin, Scott A.
Roggeveen, Anne L.
Verhoef, Peter C.
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Becker, Jan U.
5
Noble, Stephanie M.
5
Sesé, F. Javier
5
Evanschitzky, Heiner
4
Kumar, V.
4
McDonald, Heath
4
Voorhees, Clay M.
4
Barrot, Christian
3
Bijmolt, Tammo H. A.
3
Brady, Michael K.
3
Calantone, Roger J.
3
Grégoire, Yany
3
Gustafsson, Anders
3
Hollebeek, Linda D.
3
Houston, Mark B.
3
Huang, Ming-Hui
3
Hudson, Simon
3
Hughes, Douglas E.
3
Konuş, Umut
3
Mattila, Anna S.
3
Mittal, Vikas
3
Nordfält, Jens
3
Pauwels, Koen
3
Rangarajan, Deva
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Taplin, Ross H.
3
Verleye, Katrien
3
Wieringa, Jaap E.
3
Zhang, Yufei
3
Adair, Daryl
2
Ailawadi, Kusum L.
2
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Published in...
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing
Journal of service research
Sport management review
Tourism management : research, policies, practice
Journal of marketing
4
Journal of business research : JBR
3
Journal of the Academy of Marketing Science
3
Marketing letters : a journal of research in marketing
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Manuskripte aus den Instituten für Betriebswirtschaftslehre der Universität Kiel
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
SpringerLink / Bücher
2
Die Betriebswirtschaft : DBW
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer engagement
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International series in quantitative marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Kundenmanagement
1
MSI reports : working paper series
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbachs Zeitschrift für betriebswirtschaftliche Forschung : ZfbF
1
Springer eBook Collection / Business and Economics
1
The history of marketing science
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
22
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22
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1
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
2
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
3
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
4
The DAST framework for retail atmospherics : the impact of in- and out-of-store retail journey touchpoints on the customer experience
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Schweiger, Elisa B.
- In:
Journal of retailing
96
(
2020
)
1
,
pp. 128-137
Persistent link: https://www.econbiz.de/10012295813
Saved in:
5
Engaging the unengaged customer : the value of a retailer mobile app
Heerde, Harald J. van
;
Dinner, Isaac M.
;
Neslin, Scott A.
- In:
International journal of research in marketing : IJRM ; …
36
(
2019
)
3
,
pp. 420-438
Persistent link: https://www.econbiz.de/10012134263
Saved in:
6
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
7
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
8
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
9
Enhancing customer engagement through consciousness
Ghrewal, Dhruv
;
Roggeveen, Anne L.
;
Sisodia, Rajendra
; …
- In:
Journal of retailing
93
(
2017
)
1
,
pp. 55-64
Persistent link: https://www.econbiz.de/10011704690
Saved in:
10
Creating ultimate customer loyalty through loyalty conviction and customer-company identification
Wolter, Jeremy S.
;
Bock, Dora
;
Smith, Jeffery S.
; …
- In:
Journal of retailing
93
(
2017
)
4
,
pp. 458-476
Persistent link: https://www.econbiz.de/10011790705
Saved in:
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