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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Evanschitzky, Heiner"
~person:"Iglesias-Pradas, Santiago"
~subject:"Distribution channel"
~subject:"Relationship marketing"
~type:"article"
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Search: "Customer relationship management"
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Distribution channel
Relationship marketing
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Dienstleistungsqualität
2
Service quality
2
Augmented reality
1
Beschwerdemanagement
1
Brand management
1
Bundling strategy
1
Complaint management
1
Customer behavior
1
Customer experience
1
Customer integration
1
Customer retention
1
Customer satisfaction
1
Dienstleistung
1
E-commerce
1
Einzelhandel
1
Electronic Commerce
1
Event marketing
1
Event-Marketing
1
Experiential marketing
1
Holiday behaviour
1
Immersion
1
Innovation
1
Innovation management
1
Innovationsmanagement
1
Kundenbindung
1
Kundenintegration
1
Kundenzufriedenheit
1
Leistungsbündel
1
MTTE
1
Markenführung
1
Measurement
1
Mental time travel
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Messung
1
Multi-channel
1
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Evanschitzky, Heiner
Iglesias-Pradas, Santiago
Verhoef, Peter C.
10
Ko, Eunju
8
Balaji, M. S.
7
Brodie, Roderick J.
7
Kim, Kyung Hoon
7
Beatty, Sharon E.
6
Hollebeek, Linda D.
6
Roy, Sanjit
6
Sesé, F. Javier
6
Agnihotri, Raj
5
Aksoy, Lerzan
5
Eisingerich, Andreas B
5
Malthouse, Edward C.
5
McLean, Graeme J.
5
Noble, Stephanie M.
5
Parasuraman, A.
5
Walsh, Gianfranco
5
Wangenheim, Florian von
5
Akter, Shahriar
4
Babin, Barry J.
4
Bijmolt, Tammo H. A.
4
Bolton, Ruth N.
4
Chan, Kimmy Wa
4
Grewal, Dhruv
4
Gupta, Suraksha
4
Gustafsson, Anders
4
Keiningham, Timothy
4
Kukar-Kinney, Monika
4
Kumar, V.
4
Larivière, Bart
4
Lemon, Katherine N.
4
McColl-Kennedy, Janet R.
4
Polo-Redondo, Yolanda
4
Ruyter, Ko de
4
Schumann, Jan Hendrik
4
Sharma, Piyush
4
Veloutsou, Cleopatra
4
Wünderlich, Nancy V.
4
Aiello, Gaetano
3
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International journal of retail & distribution management
Journal of business research : JBR
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing
3
Journal of marketing
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
European journal of international management : EJIM
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of contemporary hospitality management
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of the Academy of Marketing Science
1
Kundenmanagement
1
Marketing letters : a journal of research in marketing
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
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ECONIS (ZBW)
5
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5
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5
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date (oldest first)
1
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
2
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Evanschitzky, Heiner
;
Brock, Christian
;
Blut, Markus
- In:
Journal of service research : JSR
14
(
2011
)
4
,
pp. 410-425
Persistent link: https://www.econbiz.de/10009491362
Saved in:
5
How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings
Woisetschläger, David
;
Lentz, Patrick
;
Evanschitzky, Heiner
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 800-808
Persistent link: https://www.econbiz.de/10009229009
Saved in:
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