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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~person:"Rosenbaum, Mark S."
~person:"Wangenheim, Florian von"
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Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
3
Konsumentenverhalten
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Customer service
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Deutschland
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Germany
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Rosenbaum, Mark S.
Wangenheim, Florian von
Verhoef, Peter C.
10
Brodie, Roderick J.
5
Eisingerich, Andreas B
5
Hollebeek, Linda D.
5
Malthouse, Edward C.
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Sesé, F. Javier
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Beatty, Sharon E.
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Bolton, Ruth N.
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Auh, Seigyoung
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Doorn, Jenny van
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Kumar, V.
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Lemon, Katherine N.
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Libai, Barak
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Parasuraman, A.
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Pfeifer, Phillip E.
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Rafaeli, Anat
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Reinartz, Werner J.
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Ruyter, Ko de
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Shankar, Venkatesh
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Skiera, Bernd
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Walsh, Gianfranco
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Wieseke, Jan
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Bell, Simon J.
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Bolton, Ruth
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Buoye, Alexander
2
Chan, Kimmy Wa
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Danaher, Peter J.
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International journal of retail & distribution management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Working paper / International University in Germany, School of Business Administration
7
Journal of retailing and consumer services
3
Marketing : ZFP ; journal of research and management
2
British journal of management : BJM
1
Business horizons
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
Gabler Edition Wissenschaft / Marken- und Produktmanagement
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
1
MSI reports : working paper series
1
Management information systems : mis quarterly
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Schmalenbach business review : sbr
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The international review of retail, distribution and consumer research
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ECONIS (ZBW)
7
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1
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
2
Perceived fairness of differential customer treatment : consumers' understanding of distributive justice really matters
Mayser, Sabine
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
16
(
2013
)
1
,
pp. 99-113
Persistent link: https://www.econbiz.de/10009751081
Saved in:
3
An exploratory analysis of social commonalities and subjective discounts
Rosenbaum, Mark S.
;
Massiah, Carolyn
;
Wozniak, Richard
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 671-687
Persistent link: https://www.econbiz.de/10009788897
Saved in:
4
Family allowances as reverse retail discrimination
Rosenbaum, Mark S.
;
Walsh, Gianfranco
;
Wozniak, Richard
- In:
International journal of retail & distribution management
40
(
2012
)
5
,
pp. 342-359
Persistent link: https://www.econbiz.de/10009568099
Saved in:
5
Drivers of trust in relational service exchange : understanding the importance of cross-cultural differences
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 453-468
Persistent link: https://www.econbiz.de/10008736062
Saved in:
6
The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.
;
Wangenheim, Florian von
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
Saved in:
7
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
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