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~isPartOf:"International journal of retail & distribution management"
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Search: "Customer relationship management"
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Beziehungsmarketing
68
Relationship marketing
68
Consumer behaviour
48
Konsumentenverhalten
48
Einzelhandel
33
Retail trade
33
Customer satisfaction
17
Kundenzufriedenheit
17
Online retailing
16
Online-Handel
16
Confidence
9
Dienstleistungsqualität
9
E-commerce
9
Electronic Commerce
9
Service quality
9
Vertrauen
9
Brand management
8
Markenführung
8
Internet marketing
7
Online-Marketing
7
Website
7
Distribution channel
6
Marketing management
6
Marketingmanagement
6
Vertriebsweg
6
Brand image
5
Markenimage
5
Salespeople
5
Verkaufspersonal
5
Customer experience
4
Customer integration
4
France
4
Frankreich
4
Kundenbindungsprogramm
4
Kundenintegration
4
Lieferantenmanagement
4
Loyalty
4
Loyalty program
4
Sales promotion
4
Satisfaction
4
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68
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English
68
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Frasquet Deltoro, Marta
2
Ieva, Marco
2
Nor Asiah Omar
2
Rosenbaum, Mark S.
2
Wozniak, Richard
2
Ziliani, Cristina
2
Abbes, Molka
1
Al-Maghrabi, Talal
1
Albaum, Gerald S.
1
Albinsson, Pia A.
1
Alves, Helena
1
Anjaly, Bhawna
1
Ashman, Rachel
1
Audrain-Pontevia, Anne-Françoise
1
Aurier, Philippe
1
Aziz, Mohammed Tareque
1
Babakus, Emin
1
Bagdare, Shilpa
1
Bennett, Dag
1
Berenguer Contrí, Gloria
1
Bezes, Christophe
1
Bhardwaj, Preshth
1
Blackley, Nelson
1
Bouzaabia, Olfa
1
Bouzaabia, Rym
1
Bressolles, Grégory
1
Broderick, Amanda J.
1
Cagatay, Kubulay
1
Calamari, Sage
1
Capatina, Alexandru
1
Caridà, Angela
1
Carlson, Brad D.
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Cassidy, Kim
1
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1
Cervellon, Marie-Cécile
1
Chang, Shing Wan
1
Chen, Mei Su
1
Chrissikopoulos, Vassilios
1
Cioppi, Marco
1
Coca-Stefaniak, J. Andres
1
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Published in...
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International journal of retail & distribution management
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
68
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1
The importance of key supplier relationship management in supply chains
Teller, Christoph
;
Kotzab, Herbert
;
Grant, David B.
; …
- In:
International journal of retail & distribution management
44
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011552654
Saved in:
2
Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country
Poon, Patrick
;
Albaum, Gerald S.
;
Yin, Cheng-Yue
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 328-342
Persistent link: https://www.econbiz.de/10011640130
Saved in:
3
Improving UK retail academic-practitioner research : insights from relationship marketing
Blackley, Nelson
;
Resnick, Sheilagh Mary
;
Cassidy, Kim
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 4-19
Persistent link: https://www.econbiz.de/10011621598
Saved in:
4
Exploring the influence of store attributes on customer experience and customer engagement
Suhaily Mohd Ramly
;
Nor Asiah Omar
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1138-1158
Persistent link: https://www.econbiz.de/10011815069
Saved in:
5
Self-efficacy, trust, and perceived benefits in the co-creation of value by consumers
Alves, Helena
;
Mainardes, Emerson Wagner
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1159-1180
Persistent link: https://www.econbiz.de/10011815151
Saved in:
6
Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta
;
Cioppi, Marco
;
Tombari, Federica
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
Saved in:
7
Facebook: a blessing or a curse for grocery stores?
Peeroo, Swaleha
;
Samy, Martin
;
Jones, Brian
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1242-1259
Persistent link: https://www.econbiz.de/10011815706
Saved in:
8
Modeling specialty store customers' buy/no-buy decisions
Goudge, Darrell
;
Good, Megan C.
;
Hyman, Michael R.
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1260-1276
Persistent link: https://www.econbiz.de/10011815715
Saved in:
9
How to measure post-purchase customer experience in online retailing? : a scale development study
Kumar, Amresh
;
Anjaly, Bhawna
- In:
International journal of retail & distribution management
45
(
2017
)
11
,
pp. 1277-1297
Persistent link: https://www.econbiz.de/10011815717
Saved in:
10
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
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