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~isPartOf:"International journal of retail and distribution management"
~person:"Kukar-Kinney, Monika"
~person:"Silva, Susana C."
~subject:"Footwear industry"
~subject:"Online-Handel"
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Footwear industry
Online-Handel
Consumer behaviour
4
Konsumentenverhalten
4
Online retailing
3
Beziehungsmarketing
2
Einzelhandel
2
Relationship marketing
2
Retail trade
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Adoption
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Chatbots
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Confidence
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Customer analysis
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Customer experience
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Customer experience (CX)
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Customer satisfaction
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E-Retailers
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E-commerce
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E-retailing
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Electronic Commerce
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Experience management
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Flow
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Footwear
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Innovationsakzeptanz
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Kundenanalyse
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NCA
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Omnichannel
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Omnichannel strategy
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Online customer experience (OCX)
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Online-Marketing
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Perceived risk
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Kukar-Kinney, Monika
Silva, Susana C.
Agrawal, Durgesh Kumar
2
Amsl, Sarah
2
De Canio, Francesca
2
Dias, Joana Carmo
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Fuentes-Blasco, Maria
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Adil, Mohd
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International journal of retail and distribution management
Journal of business research : JBR
5
Journal of retailing and consumer services
4
Journal of the Academy of Marketing Science
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International review on public and non-profit marketing
1
Journal of fashion marketing and management
1
Journal of internet commerce
1
Online consumer behavior : theory and research in social media, advertising, and e-tail
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ECONIS (ZBW)
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Exploring omnichannel strategies : a path to improve customer experiences
Silva, Susana C.
;
Silva, Francisca Pinto
;
Dias, Joana Carmo
- In:
International journal of retail and distribution management
52
(
2024
)
1
,
pp. 62-88
Persistent link: https://www.econbiz.de/10014484202
Saved in:
2
How footwear companies can use online CX to WOW customers
Silva, Susana C.
;
Dias, Joana Carmo
;
Braga, Beatriz
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
Saved in:
3
Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience
Silva, Susana C.
;
De Cicco, Roberta
;
Vlačić, Božidar
; …
- In:
International journal of retail and distribution management
51
(
2023
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10013552712
Saved in:
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