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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Psychology & marketing"
~subject:"Confidence"
~subject:"Dienstleistungsqualität"
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Search: subject:"experience"
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Confidence
Dienstleistungsqualität
Beziehungsmarketing
130
Relationship marketing
130
Consumer behaviour
102
Konsumentenverhalten
102
Customer satisfaction
49
Kundenzufriedenheit
49
Service quality
39
Brand management
27
Markenführung
27
Brand image
23
Markenimage
23
Brand
18
Markenartikel
18
Social Web
15
Social web
15
Vertrauen
11
Customer service
10
Emotion
10
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10
Online retailing
10
Online-Handel
10
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
9
Retail trade
9
customer experience
9
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
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8
USA
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United States
8
Viral marketing
8
Virales Marketing
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customer engagement
8
customer satisfaction
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Internet marketing
7
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45
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46
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46
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46
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Cham Tat Huei
2
Lunardo, Renaud
2
Sukhu, Anupama
2
Walsh, Gianfranco
2
Yi, Youjae
2
Abdul Rahman
1
Affara, Israa B.
1
Akroush, Mamoun N.
1
Anwar, Sohail
1
Ates, Zelal
1
Autio, Jaakko
1
Autio, Minna
1
Bakhshandeh, Ghasem
1
Becker, Marc
1
Bilgihan, Anil
1
Blaurock, Marah
1
Blut, Markus
1
Boon Liat Cheng
1
Büttgen, Marion
1
Cheah, Jun-Hwa
1
Choi, Beom Joon
1
Chong, Han-Xi
1
Chow, Cheris W. C.
1
Chuah, Stephanie Hui-wen
1
Cossío-Silva, Francisco-José
1
Costa, Renato J. Lopes da
1
Cusin, Julien
1
Dawood, Shuhd A.
1
Dent, Michael M.
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Di Mascio, Rita
1
Dias, Álvaro Lopes
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Easvaralingam, Yalini
1
Eugene Cheng-xi Aw
1
Fam, Kim Shyan
1
Fatima, Johra Kayeser
1
Fazli, S. Mohamad
1
Flacandji, Michaël
1
Garbas, Janina
1
Godwin, Benny J.
1
Gong, Taeshik
1
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International journal of services, economics and management
Psychology & marketing
Journal of retailing and consumer services
235
Journal of business research : JBR
149
International journal of hospitality management
146
The journal of services marketing
112
The service industries journal
91
Journal of hospitality marketing & management
75
International journal of contemporary hospitality management
65
Journal of travel and tourism marketing
63
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Journal of service research : JSR
55
Services marketing quarterly
54
Industrial marketing management : the international journal for industrial and high-tech firms
53
Service business
49
Journal of service management
47
Cogent business & management
45
Asia Pacific journal of marketing and logistics
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
36
Journal of strategic marketing
35
The international journal of bank marketing : IJBM
35
Tourism management : research, policies, practice
35
Journal of service research
34
The journal of business & industrial marketing
29
International journal of quality and service sciences
27
International journal of electronic customer relationship management : IJECRM
26
Journal of the Academy of Marketing Science
26
Marketing intelligence & planning
26
European journal of marketing : EJM
25
International journal of electronic marketing and retailing : IJEMR
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
International journal of services and operations management
24
Journal of air transport management
24
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
24
Total quality management & business excellence
24
Managing service quality : MSQ ; an international journal
23
International journal of quality & reliability management
21
Journal of financial services marketing : JFSM
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
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ECONIS (ZBW)
46
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1
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
5
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
6
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer
experience
and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
7
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
8
How service design can improve the patient
experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
9
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
10
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
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