//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services, economics and management"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer satisfaction"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenzufriedenheit
224
Dienstleistungsqualität
144
Service quality
144
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
73
Konsumentenverhalten
73
customer satisfaction
35
service quality
26
Customer service
20
Kundenservice
20
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
Service industry
18
customer loyalty
16
Taiwan
15
Emotion
14
Holiday behaviour
14
Structural equation model
14
Strukturgleichungsmodell
14
Urlaubsverhalten
14
Tourism
13
Tourismus
13
satisfaction
13
Dienstleistung
12
Measurement
12
Messung
12
Online retailing
12
Online-Handel
12
Services
12
E-commerce
11
Electronic Commerce
11
Tourism industry
11
Tourismuswirtschaft
11
Confidence
10
Hotel industry
10
more ...
less ...
Online availability
All
Undetermined
100
Free
2
Type of publication
All
Article
222
Book / Working Paper
2
Type of publication (narrower categories)
All
Aufsatz in Zeitschrift
Konferenzschrift
Article in journal
224
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
Language
All
English
224
Author
All
Alves, Helena
3
Yi, Youjae
3
Abdul Rahman
2
Akroush, Mamoun N.
2
Alrawadieh, Zaid
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Lassar, Walfried M.
2
Malhotra, Neeru
2
Norzalita Abd Aziz
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Roy, Sanjit
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Abudaqa, Anas
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
more ...
less ...
Published in...
All
International journal of services, economics and management
The service industries journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
65
International journal of quality and service sciences
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
more ...
less ...
Source
All
ECONIS (ZBW)
224
Showing
91
-
100
of
224
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
An innovative service quality evaluation and improvement model
Chen, Li-Fei
;
Chen, Szu-Chi
;
Su, Chao-Ton
- In:
The service industries journal
38
(
2018
)
3/4
,
pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
Saved in:
92
Key account relationship management : the moderating effects of relationship duration and transaction volume
Yeh, Jian He
;
Wang, Stephen W.
;
Hsu, Maxwell K.
; …
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 379-401
Persistent link: https://www.econbiz.de/10011880814
Saved in:
93
Exploring antecedents of customer citizenship behaviors in services
Choi, Laee
;
Lotz, Sherry L.
- In:
The service industries journal
38
(
2018
)
9/10
,
pp. 607-628
Persistent link: https://www.econbiz.de/10011880867
Saved in:
94
Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.
;
Apetrei, Andreea
;
Luca, …
- In:
The service industries journal
38
(
2018
)
13/14
,
pp. 974-994
Persistent link: https://www.econbiz.de/10011962031
Saved in:
95
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
96
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, Bedman
;
Mahmoud, Mahmoud Abdulai
;
Amoh, Simon
- In:
The service industries journal
37
(
2017
)
7/8
,
pp. 426-447
Persistent link: https://www.econbiz.de/10011760429
Saved in:
97
Store attributes leading customer satisfaction with unplanned purchases
Martínez-Ruiz, María Pilar
;
Blázquez-Resino, Juán José
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 277-295
Persistent link: https://www.econbiz.de/10011741094
Saved in:
98
Stochastic service life cycle analysis using customer reviews
Kim, Juram
;
Lee, Changyong
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 296-316
Persistent link: https://www.econbiz.de/10011741105
Saved in:
99
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
100
Modelling consumers' perceptions of internet service quality by structured equation analysis
Abdul Rahman
;
San, Lee Har
;
Jing, Dong
;
Yan, Qu
;
Syriac …
- In:
International journal of services, economics and management
8
(
2017
)
3
,
pp. 197-207
Persistent link: https://www.econbiz.de/10011892375
Saved in:
First
Prev
6
7
8
9
10
11
12
13
14
15
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->