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~isPartOf:"International journal of services, economics and management"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
Kundenzufriedenheit
223
Dienstleistungsqualität
144
Service quality
144
Beziehungsmarketing
78
Relationship marketing
78
Consumer behaviour
72
Konsumentenverhalten
72
customer satisfaction
35
service quality
26
Customer service
20
Kundenservice
20
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
18
Quality management
18
Qualitätsmanagement
18
Service industry
18
customer loyalty
16
Taiwan
15
Holiday behaviour
14
Structural equation model
14
Strukturgleichungsmodell
14
Urlaubsverhalten
14
Emotion
13
Tourism
13
Tourismus
13
satisfaction
13
Dienstleistung
12
Measurement
12
Messung
12
Online retailing
12
Online-Handel
12
Services
12
E-commerce
11
Electronic Commerce
11
Tourism industry
11
Tourismuswirtschaft
11
Confidence
10
Hotel industry
10
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1
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Article
221
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2
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Konferenzschrift
Article in journal
223
Collection of articles of several authors
2
Sammelwerk
2
Conference proceedings
1
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English
223
Author
All
Alves, Helena
3
Yi, Youjae
3
Abdul Rahman
2
Akroush, Mamoun N.
2
Alrawadieh, Zaid
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Dabholkar, Pratibha A.
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Lassar, Walfried M.
2
Malhotra, Neeru
2
Norzalita Abd Aziz
2
Ok, Chihyung
2
Park, Jungkun
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Roy, Sanjit
2
Ruiz Mafe, Carla
2
Sanz Blas, Silvia
2
Su, Chao-Ton
2
Vázquez Casielles, Rodolfo
2
Wang, Edward Shih-tse
2
Wang, Kai-yu
2
Wang, Mei-ling
2
Wang, Stephen W.
2
Abudaqa, Anas
1
Addo, Prince Clement
1
Adhikari, Kishalay
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
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International journal of services, economics and management
The service industries journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
291
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
International journal of electronic customer relationship management : IJECRM
49
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ECONIS (ZBW)
223
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223
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
3
Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
4
Investigation of the effect of physical evidence and word of mouth on customer satisfaction and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
5
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
6
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
7
Inter-customer helping behaviors : a virtuous cycle or unwanted intrusion?
Kim, Seo Young
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
9/10
,
pp. 633-647
Persistent link: https://www.econbiz.de/10012586853
Saved in:
8
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
9
Determinants of customer loyalty in online group-buying : the self-regulation mechanism
Chang, Chun-Ming
- In:
The service industries journal
43
(
2023
)
5/6
,
pp. 400-421
Persistent link: https://www.econbiz.de/10014321595
Saved in:
10
How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi
;
Prashar, Anupama
- In:
The service industries journal
43
(
2023
)
11/12
,
pp. 827-853
Persistent link: https://www.econbiz.de/10014321627
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