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~isPartOf:"International journal of services, economics and management"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"Work motivation"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
Work motivation
satisfaction
Customer satisfaction
52
Dienstleistungsqualität
45
Service quality
45
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
16
Relationship marketing
16
customer satisfaction
15
service quality
12
Quality management
8
Qualitätsmanagement
8
Malaysia
7
Customer service
6
Kundenservice
6
Arbeitszufriedenheit
5
Job satisfaction
5
SERVQUAL
5
Structural equation model
5
Strukturgleichungsmodell
5
Beschwerdemanagement
4
China
4
Complaint management
4
Fuzzy sets
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Fuzzy-Set-Theorie
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Hospital
4
Hotel industry
4
Hotellerie
4
Krankenhaus
4
Online retailing
4
Online-Handel
4
Students
4
Studierende
4
Tourism
4
Tourismus
4
loyalty
4
Automotive industry
3
Confidence
3
Dienstleistungsmanagement
3
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53
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Abdul Rahman
2
Akroush, Mamoun N.
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Al Azad, Md. Samim
1
Alblooshi, Tareq
1
Alireza Habibi
1
Ang, Yueh-Sin
1
Anh Dung Vu
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
1
Bidokhti, Bahare Sabzevari
1
Bonuedi, Amy Afi
1
Boon Liat Cheng
1
Brefo-Manuh, Adwoa Benewaa
1
Bukari, Zakari
1
Cham Tat Huei
1
Cheah, Jun-Hwa
1
Choi, Jinkyung
1
Chong, Alain Yee-Long
1
Chong, Han-Xi
1
Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Cuong H. Nguyen
1
Dawood, Shuhd A.
1
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International journal of services, economics and management
Journal of retailing and consumer services
421
International journal of hospitality management
392
Journal of business research : JBR
320
The journal of services marketing
197
The service industries journal
189
Tourism management : research, policies, practice
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
166
International journal of contemporary hospitality management
157
Cogent business & management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Services marketing quarterly
100
Journal of air transport management
91
Tourism management perspectives : TMP
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
90
Journal of service research : JSR
89
Service business
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
77
Journal of Asian finance, economics and business : JAFEB
73
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
68
International journal of services and operations management
66
International journal of quality and service sciences
65
Total quality management & business excellence
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
60
Managing service quality : MSQ ; an international journal
57
Discussion paper series / IZA
56
International journal of quality & reliability management
56
Journal of vocational behavior
56
Journal of retailing
54
SpringerLink / Bücher
54
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ECONIS (ZBW)
53
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1
Factors affecting customers'
satisfaction
in e-commerce marketplace during COVID-19 pandemic : developing market context
Al Azad, Md. Samim
;
Harun-or-Rashid, Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014311171
Saved in:
2
Customer value : encounter
satisfaction
: overall
satisfaction
: examining the relationship in tourism destinations
Zouni, Georgia
;
Tsogas, Markos Marios H.
;
Lykoudi, …
- In:
International journal of services, economics and management
10
(
2019
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
Saved in:
3
Employee
satisfaction
in the sales department of the automobile industry in Beijing, China : an approach with Herzberg's two-factor theory
Ganesh, R.
;
Liu, Yang
- In:
International journal of services, economics and management
13
(
2022
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10013257691
Saved in:
4
Customer
satisfaction
, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
5
Examining the trends in citizen
satisfaction
towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
Saved in:
6
Investigation of the effect of physical evidence and word of mouth on customer
satisfaction
and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
7
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
8
Effect of staff appearance on customer
satisfaction
and revisit intention
Lee, Byoungho
;
Choi, Jinkyung
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 119-136
Persistent link: https://www.econbiz.de/10012285566
Saved in:
9
Determinant effects on attitude formation and revisit intention among mainland Chinese tourists : the case of Malaysia
Norzalita Abd Aziz
;
Long, Fei
;
Habibi, Alireza
- In:
International journal of services, economics and management
13
(
2022
)
2
,
pp. 108-130
Persistent link: https://www.econbiz.de/10013257724
Saved in:
10
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
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