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~isPartOf:"International journal of services, economics and management"
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Search: subject:"Customer's Satisfaction"
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Customer satisfaction
52
Kundenzufriedenheit
52
Dienstleistungsqualität
44
Service quality
44
Consumer behaviour
23
Konsumentenverhalten
23
Beziehungsmarketing
16
Relationship marketing
16
customer satisfaction
15
service quality
12
Quality management
8
Qualitätsmanagement
8
Customer service
6
Kundenservice
6
Malaysia
6
SERVQUAL
5
Structural equation model
5
Strukturgleichungsmodell
5
satisfaction
5
Beschwerdemanagement
4
Complaint management
4
Fuzzy sets
4
Fuzzy-Set-Theorie
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Hotel industry
4
Hotellerie
4
Online retailing
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Online-Handel
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Tourism
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Tourismus
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loyalty
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China
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Confidence
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Dienstleistungsmanagement
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Dienstleistungssektor
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E-commerce
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Electronic Commerce
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Gesundheitsversorgung
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Holiday behaviour
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53
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Abdul Rahman
2
Akroush, Mamoun N.
2
Norzalita Abd Aziz
2
Abudaqa, Anas
1
Affara, Israa B.
1
Ahlawat, Pardeep K.
1
Ahmed, Gouher
1
Al Azad, Md. Samim
1
Alblooshi, Tareq
1
Alireza Habibi
1
Ang, Yueh-Sin
1
Anh Dung Vu
1
Anh T. Ha
1
Anlesinya, Alex
1
Anwar, Sohail
1
Ariffin, Ahmad Azmi Mohd.
1
Arul, S. Thanigai
1
Attari, Mahdi Yousefi Nejad
1
Atılgan, Kalender Özcan
1
Azli, Moer
1
Baber, Hasnan
1
Bakhshandeh, Ghasem
1
Bang, Nguyen
1
Barros, Marta Duarte de
1
Bataineh, Abdullah Q.
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Bidokhti, Bahare Sabzevari
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Boon Liat Cheng
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Bukari, Zakari
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Cham Tat Huei
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Chong, Han-Xi
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Chuah, Stephanie Hui-wen
1
Connie, Gan
1
Costa, Renato J. Lopes da
1
Cuong H. Nguyen
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International journal of services, economics and management
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
53
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1
Customer
satisfaction
, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)
Kumar, Pankaj
;
Ahlawat, Pardeep K.
;
Kumar, Parveen
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10014311176
Saved in:
2
Investigation of the effect of physical evidence and word of mouth on
customer
satisfaction
and purchase intention in professional services
Atılgan, Kalender Özcan
;
Koç, Özge
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 249-269
Persistent link: https://www.econbiz.de/10014311693
Saved in:
3
Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context
Al Azad, Md. Samim
;
Harun-or-Rashid, Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014311171
Saved in:
4
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer experience and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
5
Requirements analysis of customer service recovery system in hospitality industry using fuzzy DEMATEL and ANP
Saghih, Amir Mohammad Fakoor
;
Bidokhti, Bahare Sabzevari
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 108-132
Persistent link: https://www.econbiz.de/10014311183
Saved in:
6
Examining the trends in citizen satisfaction towards e-government services in United Arab Emirates : a structural equation modelling approach
Alblooshi, Tareq
;
Azli, Moer
;
Hilmi, Mohd Faiz
; …
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10014311188
Saved in:
7
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
8
Service quality determiners in higher education : the student's perspective
Pekkaya, Mehmet
;
Pulat, Öznur
;
Zeydan, İlknur
- In:
International journal of services, economics and management
14
(
2023
)
3
,
pp. 270-300
Persistent link: https://www.econbiz.de/10014311694
Saved in:
9
The impact of service quality, self-service technology, and the corporate image on
customer
satisfaction
and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
10
Assessing after-sales services quality : integrated SERVQUAL and fuzzy Kano's model
Golrizgashti, Seyedehfatemeh
;
Hejaz, Amir Razavi
; …
- In:
International journal of services, economics and management
11
(
2020
)
2
,
pp. 137-166
Persistent link: https://www.econbiz.de/10012285568
Saved in:
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