//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of hospitality marketing & management"
~subject:"Complaint management"
~subject:"Hospital"
~subject:"Kundenservice"
~subject:"Markenimage"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Complaint management
Hospital
Kundenservice
Markenimage
Dienstleistungsqualität
238
Service quality
238
Customer satisfaction
151
Kundenzufriedenheit
151
Consumer behaviour
103
Konsumentenverhalten
103
Beziehungsmarketing
75
Relationship marketing
75
service quality
52
Hotel industry
50
Hotellerie
50
Quality management
38
Qualitätsmanagement
38
Gastronomie
35
Restaurant industry
35
Beschwerdemanagement
28
customer satisfaction
27
Customer service
25
India
22
Indien
22
Krankenhaus
22
Hospitality industry
18
Dienstleistungssektor
17
Gastgewerbe
17
Service industry
17
Emotion
16
Performance measurement
16
Performance-Messung
16
Viral marketing
16
Virales Marketing
16
customer loyalty
15
satisfaction
13
Brand image
12
Mobile communications
12
Mobilkommunikation
12
service failure
11
more ...
less ...
Online availability
All
Undetermined
44
Type of publication
All
Article
75
Type of publication (narrower categories)
All
Article in journal
75
Aufsatz in Zeitschrift
75
Language
All
English
75
Author
All
Bai, Billy
2
Fan, Alei
2
Koc, Erdogan
2
Li, Minglong
2
Mattila, Anna S.
2
Miao, Li
2
Qiu, Hailian
2
Ro, Heejung
2
Sparks, Beverley
2
Abu Bakar Sade
1
Al-Hawari, Maen Ahmad
1
Al-Hawari, Mohd Ahmad
1
Amnuay Saengnoree
1
Anning-Dorson, Thomas
1
Anusree, M. R.
1
Apiradee Wongkitrungrueng
1
Assaker, Guy
1
Azilah Kasim
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
Butcher, Ken
1
Byun, Jaemun
1
Cai, Ruiying
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chen, Haipeng
1
Chen, Shu-Hsiang
1
Cheng, Bao
1
Chi, Oscar Hengxuan
1
Chinchilla, Andrés
1
Choi, Hyeyoon
1
Choo, Wei Chong
1
Christou, Evangelos
1
Chu, Peng-Xu
1
Cranage, David A.
1
Daskin, Mustafa
1
Denizci, Basak
1
more ...
less ...
Published in...
All
International journal of services and operations management
Journal of hospitality marketing & management
International journal of hospitality management
139
Journal of retailing and consumer services
99
Journal of business research : JBR
81
The journal of services marketing
79
Health care management review : HCM review
73
International journal of contemporary hospitality management
53
The service industries journal
47
Journal of health economics
40
Quality management journal : QMJ
38
Working paper / National Bureau of Economic Research, Inc.
37
Journal of health organization and management
36
NBER working paper series
34
Service business
33
NBER Working Paper
31
Services marketing quarterly
31
Journal of service management
30
Journal of service research : JSR
30
The TQM journal : the international review of organizational improvement
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Journal of travel and tourism marketing
26
Journal of service research
24
Health marketing quarterly
23
Journal of the Academy of Marketing Science
23
International journal of productivity and quality management : IJPQM
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
22
Tourism management : research, policies, practice
22
Health economics
21
International journal of quality and service sciences
21
Journal of air transport management
21
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
19
Cogent business & management
18
International journal of quality & reliability management
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Managing service quality : MSQ ; an international journal
16
Psychology & marketing
16
Technological forecasting & social change : an international journal
16
Asia Pacific journal of marketing and logistics
15
more ...
less ...
Source
All
ECONIS (ZBW)
75
Showing
1
-
10
of
75
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
5
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
6
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
7
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
8
Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
9
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
10
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->