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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
2,082
Konsumentenverhalten
2,080
Beziehungsmarketing
532
Relationship marketing
532
Einzelhandel
475
Retail trade
475
Customer satisfaction
380
Online retailing
345
Online-Handel
345
Dienstleistungsqualität
288
Service quality
288
Brand management
267
Markenführung
267
Brand image
236
Markenimage
236
Social Web
182
Social web
182
E-commerce
164
Electronic Commerce
163
Brand
157
Markenartikel
153
Internet marketing
152
Online-Marketing
152
Emotion
136
Viral marketing
116
Virales Marketing
116
Confidence
111
Vertrauen
111
Food retailing
103
Lebensmitteleinzelhandel
103
Innovation adoption
80
Distribution channel
79
Innovationsakzeptanz
79
Vertriebsweg
79
Luxury goods
78
Luxusgüter
78
USA
78
United States
78
Satisfaction
71
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Undetermined
300
Free
3
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Article
380
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Article in journal
380
Aufsatz in Zeitschrift
380
Language
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English
380
Author
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Prentice, Catherine
9
Söderlund, Magnus
7
Aksoy, Lerzan
6
Lombart, Cindy
5
Park, Jungkun
5
Buoye, Alexander
4
Keiningham, Timothy
4
Khan, Imran
4
Louis, Didier
4
Poncin, Ingrid
4
Quach, Sara
4
Cambra-Fierro, Jesús
3
Hollebeek, Linda D.
3
Hong, EunPyo
3
Islam, Jamid Ul
3
Klaus, Philipp
3
Kumar, Anil
3
Molinillo, Sebastian
3
Mortimer, Gary
3
Otterbring, Tobias
3
Park, Eunil
3
Paul, Justin
3
Rokonuzzaman, Md
3
Seger-Guttmann, Tali
3
Agag, Gomaa
2
Aguilar-Illescas, Rocío
2
Alnawas, Ibrahim
2
Anaya-Sánchez, Rafael
2
Andersson, Pernille K.
2
Ashill, Nicholas J.
2
Audrain-Pontevia, Anne-Françoise
2
Baier, Daniel
2
Barari, Mojtaba
2
Bilgihan, Anil
2
Bloemer, Johanna M.
2
Borges, Adilson
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casaló, Luis V.
2
Cooil, Bruce
2
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Published in...
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International journal of services and operations management
Journal of retailing and consumer services
Journal of service management
International journal of hospitality management
184
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
50
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Journal of strategic marketing
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
The international review of retail, distribution and consumer research
30
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
380
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1
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10
of
380
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date (oldest first)
1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
Ethics support through rapport : elaborating the impact of service provider rapport on ethical behaviour intention of the tourists
Paramita, Widya
;
Zulfa, Naila
;
Rostiani, Rokhima
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-5
Persistent link: https://www.econbiz.de/10012665870
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
8
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
9
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
10
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
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