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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Kundenservice
Dienstleistungssektor
78
Service industry
78
Dienstleistungsqualität
38
Service quality
38
Customer satisfaction
26
Kundenzufriedenheit
26
Consumer behaviour
24
Konsumentenverhalten
24
Beziehungsmarketing
20
Relationship marketing
20
Customer service
13
Services
13
Dienstleistung
12
Einzelhandel
10
Retail trade
10
Quality management
8
Qualitätsmanagement
8
Lieferkette
6
Supply chain
6
Business process management
5
Innovation
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Prozessmanagement
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Viral marketing
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Virales Marketing
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AHP approach
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AHP-Verfahren
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Arbeitsverhalten
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Brand management
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Dienstleistungsmarketing
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Emotion
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India
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Indien
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Markenführung
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Services marketing
4
Work behaviour
4
Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Coronavirus
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Aufsatz in Zeitschrift
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13
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English
13
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Asante, Daniel
2
Asante, Eric Adom
2
Kwamega, Michael
2
Söderlund, Magnus
2
Tang, Chunyong
2
Arli, Denni
1
Chen, Nuoya
1
Chinchilla, Andrés
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Gheshlaghi, Mahnaz
1
Gong, Taeshik
1
Gong, Xiushuang
1
Hanson, Nicole
1
Huiskonen, Janne
1
Hyun, Hyowon
1
Jiao, Jinfeng
1
Karppinen, Henri
1
Madero, Sergio
1
Mattsson, Jan
1
Mohanty, Smaraki
1
Mortimer, Gary
1
Opoku-Danso, Alexander
1
Park, Eunil
1
Park, Jungkun
1
Seppänen, Kaisa
1
Sepúlveda, César J.
1
Strebel, Judi
1
Tian, Hui
1
Van Esch, Patrick
1
Wang, Hanwen
1
Yun, Wonjoo
1
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International journal of services and operations management
Journal of retailing and consumer services
The journal of services marketing
21
Journal of business research : JBR
12
Journal of service management
9
Journal of service research
9
The service industries journal
8
International journal of hospitality management
7
Journal of service research : JSR
6
International journal of contemporary hospitality management
4
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
Australasian marketing journal
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
International journal of quality and service sciences
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of air transport management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Managing service quality : MSQ ; an international journal
2
Operations research
2
The journal of applied business research
2
Advances in business and management forecasting
1
Asia Pacific journal of marketing and logistics
1
Asian business & management
1
Athens journal of business & economics : AJBE
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Benchmarking : an international journal ; BIJ
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Die Betriebswirtschaft : DBW
1
Economic developments in India : quarterly update : analysis, reports, policy documents
1
Enlightening tourism : ET ; a pathmaking journal
1
Enterprise information systems
1
European business review
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ECONIS (ZBW)
13
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1
Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
3
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
4
Examining the consequences of customer-oriented deviance in retail
Mortimer, Gary
;
Fazal-e-Hasan, Syed
;
Strebel, Judi
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012431571
Saved in:
5
To err is human : tolerate humans instead of machines in service failure
Chen, Nuoya
;
Mohanty, Smaraki
;
Jiao, Jinfeng
;
Fan, Xiucheng
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012433727
Saved in:
6
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
7
Weathering consumer pricing sensitivity : the importance of customer contact and personalized services in the financial services industry
Yun, Wonjoo
;
Hanson, Nicole
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012268849
Saved in:
8
Customer response toward employees' emotional labor in service industry settings
Gong, Taeshik
;
Park, Jungkun
;
Hyun, Hyowon
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132182
Saved in:
9
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
10
The role of satisfaction on customer reuse to airline services : an application of Big Data approaches
Park, Eunil
- In:
Journal of retailing and consumer services
47
(
2019
),
pp. 370-374
Persistent link: https://www.econbiz.de/10011995650
Saved in:
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