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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"India"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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India
Kundenzufriedenheit
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
Indien
12
Social Web
12
Social web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Customer value
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
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68
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68
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English
68
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Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Khare, Arpita
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Kamble, Sachin S.
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Raut, Rakesh D.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bhasin, Harsh V.
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Chang, Lan-Fang
1
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
341
International journal of hospitality management
184
Journal of business research : JBR
161
The journal of services marketing
103
Journal of hospitality marketing & management
93
Journal of travel and tourism marketing
85
Cogent business & management
79
International journal of contemporary hospitality management
78
International journal of Indian culture and business management
67
Asia Pacific journal of marketing and logistics
63
Services marketing quarterly
59
Tourism management : research, policies, practice
57
Global business review
50
The service industries journal
50
International journal of electronic marketing and retailing : IJEMR
49
Psychology & marketing
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
46
Journal of strategic marketing
45
The international journal of bank marketing : IJBM
44
Service business
41
The international review of retail, distribution and consumer research
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
International journal of retail & distribution management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
Journal of international consumer marketing
37
Journal of internet commerce
36
European journal of marketing : EJM
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
International journal of consumer studies
33
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
Marketing intelligence & planning
33
International journal of business excellence : IJBEX
32
International journal of business information systems : IJBIS
32
International journal of business innovation and research
32
International journal of retail and distribution management
31
Journal of global marketing
31
International journal of Indian culture and business management : IJICBM
30
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ECONIS (ZBW)
68
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10
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68
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date (oldest first)
1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
3
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
4
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
5
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
6
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
7
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
8
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
Saved in:
9
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
10
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
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