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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
~subject:"Markenführung"
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Kundenzufriedenheit
Markenführung
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
12
Social web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Retail trade
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Customer value
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
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Article
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English
75
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Aksoy, Lerzan
5
Bloemer, Johanna M.
3
Buoye, Alexander
3
Keiningham, Timothy
3
Wirtz, Jochen
3
Cooil, Bruce
2
Hammedi, Wafa
2
Hammerschmidt, Maik
2
Hillebrand, Bas
2
Joosten, Herm
2
Kandampully, Jay
2
Lariviere, Bart
2
Leroi-Werelds, Sara
2
Malthouse, Edward C.
2
Ramaseshan, B.
2
Sparks, Beverley
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Ahuvia, Aaron
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Ambtman, Anouk den
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouquiaux, Lucille
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
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International journal of services and operations management
Journal of service management
Journal of business research : JBR
539
Journal of retailing and consumer services
537
The journal of product & brand management
288
The journal of brand management : an international journal
274
International journal of hospitality management
240
Psychology & marketing
129
Asia Pacific journal of marketing and logistics
125
The journal of services marketing
115
Cogent business & management
112
Journal of hospitality marketing & management
108
European journal of marketing : EJM
107
Journal of travel and tourism marketing
106
International journal of contemporary hospitality management
102
Journal of strategic marketing
93
Journal of marketing communications
80
Marketing intelligence & planning
80
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
73
Journal of the Academy of Marketing Science
72
Tourism management : research, policies, practice
72
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
71
The service industries journal
69
Journal of international consumer marketing
68
International journal of consumer studies
66
Services marketing quarterly
65
Marketing letters : a journal of research in marketing
64
Journal of promotion management : innovations in planning and applied research
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
Journal of marketing
59
International journal of advertising : the review of marketing communications
58
International journal of retail & distribution management
58
Journal of global marketing
57
SpringerLink / Bücher
57
The international review of retail, distribution and consumer research
57
International journal of electronic marketing and retailing : IJEMR
56
International journal of internet marketing and advertising : IJIMA
56
Journal of marketing management : MM
54
Journal of promotion management : JPM
53
Journal of Islamic marketing
52
Journal of fashion marketing and management
52
Journal of retailing
52
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ECONIS (ZBW)
75
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1
Wrinkles in a CSR story : mismatched agendas in fast fashion service brands' CSR reputation
Mickelsson, Jacob
;
Van Haren, Joep
;
Lemmink, Jos
- In:
Journal of service management
34
(
2023
)
2
,
pp. 256-273
Persistent link: https://www.econbiz.de/10014337951
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Brand community formation in service management : lessons from the sport industry
Heere, Bob
;
Lock, Daniel
;
Cooper, Danielle
- In:
Journal of service management
35
(
2024
)
1
,
pp. 71-88
Persistent link: https://www.econbiz.de/10014456580
Saved in:
4
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
5
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
Towards a theory of brand love in services : the power of identity and social relationships
Ahuvia, Aaron
;
Izberk-Bilgin, Elif
;
Lee, Kyungwon
- In:
Journal of service management
33
(
2022
)
3
,
pp. 453-464
Persistent link: https://www.econbiz.de/10013325628
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