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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~subject:"Kundenzufriedenheit"
~subject:"Retail trade"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Retail trade
Consumer behaviour
152
Konsumentenverhalten
151
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
61
Dienstleistungsqualität
58
Service quality
58
Brand management
16
Markenführung
16
Dienstleistungssektor
15
Service industry
15
Customer integration
14
Kundenintegration
14
Viral marketing
14
Virales Marketing
14
Brand image
13
Markenimage
13
Beschwerdemanagement
12
Complaint management
12
India
12
Indien
12
Social Web
12
Social web
12
Customer service
11
Emotion
11
Kundenservice
11
Online retailing
10
Online-Handel
10
Einzelhandel
9
Selbstbedienung
9
Self-service
9
Betriebliche Wertschöpfung
8
Customer value
8
Kundenwert
8
Value creation
8
Brand
7
Customer experience
7
Quality management
7
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64
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64
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English
64
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Aksoy, Lerzan
5
Buoye, Alexander
3
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Albrecht, Carmen-Maria
1
Alkire, Linda
1
Allada, Vijaya Kameswari
1
Allsopp, Jason
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Aslan, Marjan
1
Azilah Kasim
1
Babayof, Ladan
1
Batat, Wided
1
Bornemann, Torsten
1
Bouzdine-Chameeva, Tatiana
1
Bradley, Graham L.
1
Brunner, Amelia
1
Burton, Jamie
1
Bustamante, Juan Carlos
1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Christ-Brendemühl, Sonja
1
Ciuchita, Robert
1
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
712
Journal of business research : JBR
257
International journal of hospitality management
184
Journal of retailing
142
International journal of retail & distribution management
131
The international review of retail, distribution and consumer research
125
The journal of services marketing
112
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
86
Cogent business & management
82
International journal of retail and distribution management
79
International journal of contemporary hospitality management
77
Psychology & marketing
75
Asia Pacific journal of marketing and logistics
63
Services marketing quarterly
62
European journal of marketing : EJM
59
International journal of electronic marketing and retailing : IJEMR
59
The service industries journal
58
Tourism management : research, policies, practice
58
Journal of strategic marketing
47
Journal of the Academy of Marketing Science
46
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
International journal of consumer studies
39
Journal of service research : JSR
38
Marketing intelligence & planning
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
35
Journal of marketing
34
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
32
Management science : journal of the Institute for Operations Research and the Management Sciences
32
European journal of operational research : EJOR
30
Journal of internet commerce
30
The journal of product & brand management
29
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
28
International journal of business information systems : IJBIS
28
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ECONIS (ZBW)
64
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1
Programmatic advertising in online retailing : consumer perceptions and future avenues
Ciuchita, Robert
;
Gummerus, Johanna Katariina
; …
- In:
Journal of service management
34
(
2023
)
2
,
pp. 231-255
Persistent link: https://www.econbiz.de/10014337950
Saved in:
2
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
The olfactory experience (in retail) scale : construction, validation and generalization
Roy, Subhadip
;
Singh, Priyanka
- In:
Journal of service management
34
(
2023
)
3
,
pp. 403-432
Persistent link: https://www.econbiz.de/10014337975
Saved in:
5
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
6
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
7
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
Saved in:
8
Designing augmented reality services for enhanced customer experiences in retail
Vaidyanathan, Nageswaran
;
Henningsson, Stefan
- In:
Journal of service management
34
(
2023
)
1
,
pp. 78-99
Persistent link: https://www.econbiz.de/10013537616
Saved in:
9
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
10
Customers' perceptions and reactions in waiting lines : lessons from a contact service environment in a developing economy
Appiah, Alexander
;
Osei, Cosmos Benjamin
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 208-238
Persistent link: https://www.econbiz.de/10012106459
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