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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of service theory and practice : JSTP"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Dienstleistungssektor
80
Service industry
80
Dienstleistungsqualität
41
Service quality
41
Customer satisfaction
23
Kundenzufriedenheit
23
Dienstleistung
20
Services
20
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
14
Konsumentenverhalten
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Qualitätsmanagement
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Huang, Ming-Hui
4
Subramony, Mahesh
4
Ostrom, Amy L.
3
Danaher, Tracey S.
2
Field, Joy M.
2
Fotheringham, Darima
2
Groth, Markus
2
Gustafsson, Anders
2
Huiskonen, Janne
2
Karppinen, Henri
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Seppänen, Kaisa
2
Smith, Alan D.
2
Snell, Lan
2
Sok, Phyra
2
Abu Bakar Sade
1
Ahearne, Michael
1
Ahmed, Owais
1
Airola, Merja
1
Aksoy, Lerzan
1
Al-Abdin, Ahmed
1
Al-Kilidar, Hiyam
1
Alsaggaf, Mohammed
1
Aminudin, Norsiah
1
Anbanandam, Ramesh
1
Anderson, Laurel
1
Andzulis, James
1
Anning-Dorson, Thomas
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Arnold, Todd J.
1
Azhar, Tashfeen
1
Azzari, Courtney Nations
1
Baker, Jonathan J.
1
Baker, Thomas L.
1
Barrot, Christian
1
Becker, Jan U.
1
Becker, Jörg
1
Berry, Leonard L.
1
Beverungen, Daniel
1
Bordoloi, Sanjeev K.
1
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International journal of services and operations management
Journal of service research
Journal of service theory and practice : JSTP
The service industries journal
268
Journal of business research : JBR
95
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
Regional studies
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
International journal of innovation management
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
Applied economics
21
Papeles de economía española
21
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
21
Growth and change : a journal of urban and regional policy
20
Información comercial española : ICE : revista de economía
20
International journal of quality & reliability management
20
Managing service quality : MSQ ; an international journal
20
The world economy : the leading journal on international economic relations
20
WSI-Mitteilungen : Zeitschrift des Wirtschafts- und Sozialwissenschaftlichen Instituts der Hans-Böckler-Stiftung
20
European review of service economics and management
19
International journal of quality and service sciences
19
Technovation : the international journal of technological innovation, entrepreneurship and technology management
19
Applied economics letters
18
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ECONIS (ZBW)
80
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1
Shaping circular service ecosystems
Fehrer, Julia
;
Kemper, Joya A.
;
Baker, Jonathan J.
- In:
Journal of service research
27
(
2024
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10014580392
Saved in:
2
Free-to-fee transformation of industrial services
Mustak, Mekhail
;
Ulaga, Wolfgang
;
Grohmann, Marcella Maria
- In:
Journal of service research
26
(
2023
)
1
,
pp. 21-43
Persistent link: https://www.econbiz.de/10014246191
Saved in:
3
Conceptualizing services and service innovation : a practice theory study of the Swedish music market
Skålén, Per
;
Gummerus, Johanna
- In:
Journal of service research
26
(
2023
)
1
,
pp. 83-102
Persistent link: https://www.econbiz.de/10014246196
Saved in:
4
Using information-seeking argument mining to improve service
Skiera, Bernd
;
Yan, Shunyao
;
Daxenberger, Johannes
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 537-548
Persistent link: https://www.econbiz.de/10013395994
Saved in:
5
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
Saved in:
6
Service ecosystem design : propositions, process model, and future research agenda
Vink, Josina
;
Koskela-Huotari, Kaisa
;
Tronvoll, Bård
; …
- In:
Journal of service research
24
(
2021
)
2
,
pp. 168-186
Persistent link: https://www.econbiz.de/10012522519
Saved in:
7
Consumers on the job : contextualization crafting in expert services
Azzari, Courtney Nations
;
Anderson, Laurel
;
Mende, Martin
; …
- In:
Journal of service research
24
(
2021
)
4
,
pp. 520-541
Persistent link: https://www.econbiz.de/10012662583
Saved in:
8
Putting data privacy regulation into action : the differential capabilities of service frontline interfaces
Steinhoff, Lena
;
Martin, Kelly D.
- In:
Journal of service research
26
(
2023
)
3
,
pp. 330-350
Persistent link: https://www.econbiz.de/10014325992
Saved in:
9
Not my circus, not my monkeys? : frontline employee perceptions of customer deviant behaviors and service firms' guardianship policies
Fennell, Patrick B.
;
Lorenz, Melanie P.
;
Hall, Kristina …
- In:
Journal of service research
26
(
2023
)
3
,
pp. 422-440
Persistent link: https://www.econbiz.de/10014325997
Saved in:
10
Vital service captivity : coping strategies and identity negotiation
Guillemot, Samuel
;
Dyen, Margot
;
Tamaro, Annick
- In:
Journal of service research
25
(
2022
)
1
,
pp. 66-85
Persistent link: https://www.econbiz.de/10012887035
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