Development and validation of a service captivity scale
Steven W. Rayburn, Suzanne C. Makarem, Mayoor Mohan, Todd J. Arnold, and Yamile C. Jackson
| Year of publication: |
2024
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|---|---|
| Authors: | Rayburn, Steven W. ; Makarem, Suzanne C. ; Mohan, Mayoor ; Arnold, Todd J. ; Jackson, Yamile C. |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 27.2024, 3, p. 414-431
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| Subject: | service captivity scale | customer experience of service captivity | captivity in service industries | scale development | Dienstleistungssektor | Service industry | Skalenertrag | Returns to scale | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services | Messung | Measurement | Beziehungsmarketing | Relationship marketing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705231185176 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014580520