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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Innovation"
~subject:"Quality management"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Innovation
Quality management
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Kundenzufriedenheit
13
Beziehungsmarketing
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
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Dienstleistung
5
Dienstleistungsmanagement
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Lieferkette
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Resource-based view
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Ressourcenorientierter Ansatz
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Service management
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Services
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Betriebliche Wertschöpfung
4
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India
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Innovationsmanagement
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Unternehmenserfolg
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12
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Al-Kilidar, Hiyam
1
Anning-Dorson, Thomas
1
Burdon, Stephen
1
Cheng, Colin C. J.
1
Franceschini, Fiorenzo
1
Ganesan, P.
1
Huiskonen, Janne
1
Kallio, Katri
1
Karppinen, Henri
1
Lappalainen, Inka
1
Mastrogiacomo, Luca
1
Mooney, Grant Richard
1
Ozcelik, Yasin
1
Parameshwaran, R.
1
Prashar, Anupama
1
Qureshi, M. N.
1
Rahman, Zillur
1
Seppänen, Kaisa
1
Shiu, Eric
1
Siddiqui, Jamshed
1
Smith, Alan D.
1
Sridhar, M.
1
Srinivasan, P. S. S.
1
Talib, Faisal
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International journal of services and operations management
Journal of service theory and practice : JSTP
The service industries journal
55
Journal of business research : JBR
35
Research policy : policy, management and economic studies of science, technology and innovation
24
International journal of innovation management
23
Service business
20
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
International journal of production economics
17
Economics of innovation and new technology
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
International journal of quality & reliability management
15
The journal of business & industrial marketing
14
International journal of productivity and quality management : IJPQM
13
The journal of services marketing
13
International journal of services technology and management
12
Technological forecasting & social change : an international journal
12
Technovation : the international journal of technological innovation, entrepreneurship and technology management
12
Journal of service management
11
The TQM journal : the international review of organizational improvement
11
Journal of service research : JSR
10
Technology analysis & strategic management
10
International journal of business innovation and research
9
Structural change and economic dynamics : SC+ED
9
Industry and innovation
8
European review of service economics and management
7
Amfiteatru economic : an economic and business research periodical
6
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
6
Innovation: organization & management : IOM
6
International journal of quality and service sciences
6
International journal of services, economics and management
6
Journal of open innovation : technology, market, and complexity
6
Management decision : MD
6
Regional studies
6
Research technology management : RTM
6
European journal of innovation management : EJIM
5
International journal of business excellence
5
International journal of business innovation and research : IJBIR
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production research
5
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ECONIS (ZBW)
12
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1
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
2
Innovation development in service firms : a three-model perspective
Anning-Dorson, Thomas
- In:
International journal of services and operations management
28
(
2017
)
1
,
pp. 64-80
Persistent link: https://www.econbiz.de/10011813446
Saved in:
3
Examining the link between service modularity and firm performance : a capability perspective
Cheng, Colin C. J.
;
Shiu, Eric
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 696-720
Persistent link: https://www.econbiz.de/10011599150
Saved in:
4
Navigating service sector innovation using co-creation partnerships
Burdon, Stephen
;
Mooney, Grant Richard
;
Al-Kilidar, Hiyam
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 285-303
Persistent link: https://www.econbiz.de/10011305998
Saved in:
5
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
6
Organizational learning in an innovation network : enhancing the agency of public service organizations
Kallio, Katri
;
Lappalainen, Inka
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10011297510
Saved in:
7
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
10
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
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