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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Kundenzufriedenheit"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Dienstleistungsbranche"
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Kundenzufriedenheit
Dienstleistungssektor
51
Service industry
51
Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
13
Beziehungsmarketing
7
Quality management
7
Qualitätsmanagement
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistung
5
Dienstleistungsmanagement
5
Innovation
5
Lieferkette
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
Service management
5
Services
5
Supply chain
5
Betriebliche Wertschöpfung
4
Customer service
4
Firm performance
4
India
4
Indien
4
Industrie
4
Innovation management
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Innovationsmanagement
4
Kundenservice
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Manufacturing industries
4
Performance measurement
4
Performance-Messung
4
Unternehmenserfolg
4
Value creation
4
AHP approach
3
AHP-Verfahren
3
Bundling strategy
3
Business process management
3
Business services
3
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Aufsatz in Zeitschrift
Article in journal
13
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English
13
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Abu Bakar Sade
1
Al-Kilidar, Hiyam
1
Alsaggaf, Mohammed
1
Burdon, Stephen
1
Chang, Chia-Jung
1
Chang, Lan-Fang
1
Cheng, Yin-Hui
1
Chiew, Tung Moi
1
Chinchilla, Andrés
1
Chuang, Shih-Chieh
1
Franceschini, Fiorenzo
1
Ganesan, P.
1
Gaur, Sanjaya Singh
1
Hasliza Hassan
1
Herjanto, Halimin
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Huiskonen, Janne
1
Karppinen, Henri
1
Kingshott, Russel P. J.
1
Kleinaltenkamp, Michael
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Liao, Ya-Wei
1
Lü, Kevin
1
Madero, Sergio
1
Mastrogiacomo, Luca
1
Mathies, Christine
1
Mooney, Grant Richard
1
Muhammad Sabbir Rahman
1
Prashar, Anupama
1
Saunders, Stephen G.
1
Seppänen, Kaisa
1
Sepúlveda, César J.
1
Sharma, Piyush
1
Sridhar, M.
1
Su, Wei-San
1
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Published in...
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International journal of services and operations management
Journal of service theory and practice : JSTP
The journal of services marketing
27
Journal of business research : JBR
18
Journal of retailing and consumer services
18
Journal of service research : JSR
15
The service industries journal
15
International journal of hospitality management
10
Journal of service research
10
Service business
10
Services marketing quarterly
9
Journal of service management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Journal of the Academy of Marketing Science
6
International journal of contemporary hospitality management
5
International journal of quality and service sciences
5
International journal of services and operations management : IJSOM
5
Journal of marketing
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Total quality management & business excellence
5
European journal of marketing : EJM
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Business horizons
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
International journal of management practice : IJMP
3
International journal of production economics
3
International journal of productivity and quality management : IJPQM
3
International journal of services and standards
3
International journal of services, economics and management
3
Journal of Contemporary Issues in Business and Government
3
Journal of air transport management
3
Journal of hospitality marketing & management
3
Journal of service theory and practice
3
Journal of strategic marketing
3
Asia Pacific journal of marketing and logistics
2
Australasian marketing journal
2
Benchmarking : an international journal ; BIJ
2
Electronic commerce research
2
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ECONIS (ZBW)
13
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1
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13
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1
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
2
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
3
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
4
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
5
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
6
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
7
The antecedents and consequences of humour for service : a review and directions for research
Mathies, Christine
;
Chiew, Tung Moi
;
Kleinaltenkamp, Michael
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
2
,
pp. 137-162
Persistent link: https://www.econbiz.de/10011515343
Saved in:
8
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
9
Service employee evaluations of customer tips : an expectations-disconfirmation tip gap approach
Saunders, Stephen G.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 796-812
Persistent link: https://www.econbiz.de/10011392416
Saved in:
10
Guilt no longer a sin : the effect of guilt in the service recovery paradox
Cheng, Yin-Hui
;
Chang, Chia-Jung
;
Chuang, Shih-Chieh
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
6
,
pp. 836-853
Persistent link: https://www.econbiz.de/10011392444
Saved in:
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