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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of strategic marketing"
~subject:"Service quality"
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Service quality
Beziehungsmarketing
209
Relationship marketing
209
Marketing management
195
Marketingmanagement
195
Consumer behaviour
169
Konsumentenverhalten
169
Brand management
110
Markenführung
110
Customer satisfaction
75
Kundenzufriedenheit
75
Dienstleistungsqualität
69
Brand image
66
Markenimage
66
Lieferantenmanagement
61
Supplier relationship management
61
Social Web
47
Social web
47
Internet marketing
44
Online-Marketing
44
Firm performance
40
Unternehmenserfolg
40
Brand
39
Markenartikel
39
Marketing
35
Strategic management
35
Strategisches Management
35
Customer integration
30
Kundenintegration
30
KMU
29
Lieferkette
29
SME
29
Supply chain
29
Betriebliche Wertschöpfung
28
Value creation
28
market orientation
27
Innovation
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India
25
Indien
25
Competitive advantage
23
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69
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69
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2
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English
69
Author
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Huiskonen, Janne
3
Karppinen, Henri
3
Roy, Sanjit Kumar
3
Seppänen, Kaisa
3
Fernando, Yudi
2
Kamakoty, Juhi
2
Mattsson, Jan
2
Rizomyliotis, Ioannis
2
Smith, Alan D.
2
Sohani, Nagendra
2
Abu Bakar Sade
1
Abu-Lail, Bayan N.
1
Akroush, Mamoun N.
1
Al-Hawary, Sulieman Ibraheem Shelash
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anderl, Eva
1
Apiradee Wongkitrungrueng
1
Apostolos, Giovanis
1
Appiah, Alexander
1
Ardyan, Elia
1
Ashill, Nicholas
1
Augusto, Mário Gomes
1
Azilah Kasim
1
Balaji, M. S.
1
Barbosa, Belem
1
Bask, Anu
1
Billore, Aditya
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Burford, Oksana
1
Butaney, Gul T.
1
Cadeaux, Jack
1
Campos, Domingos Fernandes
1
Caruana, Albert
1
Castro, Felipe Nalon
1
Chang, Lan-Fang
1
Chatterjee, Swagato
1
Chaudhuri, Ranjan
1
Chinchilla, Andrés
1
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Published in...
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International journal of services and operations management
Journal of strategic marketing
Journal of retailing and consumer services
241
International journal of hospitality management
180
Journal of business research : JBR
147
The journal of services marketing
138
The service industries journal
106
Services marketing quarterly
78
International journal of contemporary hospitality management
75
Journal of hospitality marketing & management
75
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of travel and tourism marketing
66
Journal of service management
63
Service business
57
Industrial marketing management : the international journal for industrial and high-tech firms
47
Tourism management : research, policies, practice
42
Journal of service research
41
The TQM journal : the international review of organizational improvement
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Cogent business & management
39
Asia Pacific journal of marketing and logistics
36
Journal of air transport management
36
Journal of the Academy of Marketing Science
36
International journal of quality and service sciences
32
The international journal of bank marketing : IJBM
30
Managing service quality : MSQ ; an international journal
29
Psychology & marketing
29
Marketing intelligence & planning
27
International journal of quality & reliability management
26
Journal of service theory and practice : JSTP
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service theory and practice
25
European journal of marketing : EJM
24
Total quality management & business excellence
23
International journal of electronic customer relationship management : IJECRM
22
International journal of productivity and quality management : IJPQM
22
Journal of marketing
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
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ECONIS (ZBW)
69
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69
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1
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
2
The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean
;
Khan, M. Sajid
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
Saved in:
3
Selling relationship quality to increase salesperson performance in the pharmacy industry
Udayana, Ida Bagus Nyoman
;
Farida, Naili
;
Ardyan, Elia
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 262-285
Persistent link: https://www.econbiz.de/10012106461
Saved in:
4
Beyond surveys : leveraging automated text analysis of travellers' online reviews to enhance service quality and willingness to recommend
Robertson, Jeandri
;
Vella, Joseph
;
Duncan, Sherese
; …
- In:
Journal of strategic marketing
32
(
2024
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10014553335
Saved in:
5
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
Saved in:
6
Service recovery strategies using social media sites
Fan, Ying
;
Niu, Run H.
- In:
International journal of services and operations management
28
(
2017
)
4
,
pp. 540-563
Persistent link: https://www.econbiz.de/10011860881
Saved in:
7
Blame and service recovery strategies in lateral exchange markets
Ketron, Seth
;
Mai, Enping
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 3-21
Persistent link: https://www.econbiz.de/10013170039
Saved in:
8
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
9
Mind, service quality, relationship with airlines
Prentice, Catherine
;
Hsiao, Aaron
;
Wang, Xuequn
; …
- In:
Journal of strategic marketing
31
(
2023
)
1
,
pp. 212-234
Persistent link: https://www.econbiz.de/10014303192
Saved in:
10
Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen
;
Hazzam, Joe
;
Megicks, Phil
- In:
Journal of strategic marketing
31
(
2023
)
3
,
pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
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