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~isPartOf:"International journal of services and operations management"
~isPartOf:"Management research review"
~type_genre:"Bibliography included"
~type_genre:"Case study"
~type_genre:"Systematic review"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
6
Service quality
6
Beziehungsmarketing
4
Relationship marketing
4
Quality management
2
Qualitätsmanagement
2
AHP approach
1
AHP-Verfahren
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Bank management
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Smith, Alan D.
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Aryanezhad, Mir-Bahador
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Caruana, Albert
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Chahal, Hardeep
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Dabestani, Reza
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Kumari, Neetu
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Lotfi, Farhad Hosseinzadeh
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Ramanathan, Ramakrishnan
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Ramanathan, Usha
1
Shahin, Arash
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1
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1
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International journal of services and operations management
Management research review
Europäische Hochschulschriften / 5
8
Gabler Edition Wissenschaft
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
The service industries journal
4
Hamburger Schriften zur Marketingforschung
3
International journal of productivity and quality management : IJPQM
3
International journal of quality and service sciences
3
International journal of services technology and management
3
Quality management journal : QMJ
3
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
Tourism management : research, policies, practice
3
Basler Schriften zum Marketing
2
International journal of quality & reliability management
2
Journal of air transport management
2
Journal of economic literature
2
Journal of travel and tourism marketing
2
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
2
Premier reference source
2
Services marketing cases in emerging markets : an asian perspective
2
The journal of business & industrial marketing
2
Unternehmensführung und Logistik
2
Working paper / National Bureau of Economic Research, Inc.
2
World class applications of Six Sigma : [real world examples of success]
2
Accounting and finance : journal of the Accounting Association of Australia and New Zealand
1
Advances in business information systems and analytics (ABISA) book series
1
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
1
Annual review of economics
1
Auditing : a journal of practice & theory
1
Beiträge zu Wirtschaft, Politik, Gesellschaft
1
Beiträge zum Gesundheitsmanagement
1
Beiträge zur Verhaltensforschung
1
Benchmarking : an international journal ; BIJ
1
Berichte aus der Betriebswirtschaft
1
BestMasters
1
Bridging tourism theory and practice
1
Business strategies : types, benefits and effects on firm performance
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CESifo seminar series
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ECONIS (ZBW)
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1
A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
2
Encouraging CRM systems usage : a study among bank managers
Vella, Joseph
;
Caruana, Albert
- In:
Management research review
35
(
2012
)
2
,
pp. 121-133
Persistent link: https://www.econbiz.de/10009501072
Saved in:
3
Measuring Service Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
4
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
5
Service quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
6
The strategic concerns of quality assurance : case study of large reputable firms in the service sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
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