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~isPartOf:"International journal of services and operations management"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Fuzzy-Set-Theorie"
~subject:"Health care system"
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Fuzzy-Set-Theorie
Health care system
Quality management
616
Qualitätsmanagement
616
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123
Service quality
123
Customer satisfaction
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Kundenzufriedenheit
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quality management
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total quality management
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Brotons, José M.
2
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Vinodh S
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International journal of services and operations management
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
International journal of productivity and quality management : IJPQM
39
The TQM journal : the international review of organizational improvement
34
Journal of health organization and management
26
International journal of production research
24
Total quality management & business excellence
19
Health care management review : HCM review
18
International journal of quality & reliability management
18
Quality management journal : QMJ
18
IEEE transactions on engineering management : EM
10
International journal of production economics
10
Journal of industrial engineering international
9
International journal of quality and service sciences
8
Benchmarking : an international journal ; BIJ
7
Socio-economic planning sciences : the international journal of public sector decision-making
7
Technological forecasting & social change : an international journal
7
European journal of industrial engineering : EJIE
6
European journal of operational research : EJOR
6
Journal of industrial engineering and management : JIEM
6
Business process management journal
5
Springer eBook Collection
5
SpringerLink / Bücher
5
Benchmarking : an international journal
4
International journal of process management and benchmarking : IJPMB
4
International journal of services and standards
4
International journal of six sigma and competitive advantage : IJSSCA
4
Journal of the Operational Research Society
4
Vision : the journal of business perspective
4
Health marketing quarterly
3
International journal of intelligent enterprise : IJIE
3
International journal of logistics systems and management
3
International journal of procurement management
3
International journal of services and operations management : IJSOM
3
Journal of business research : JBR
3
Production and operations management : an international journal of the Production and Operations Management Society
3
The innovation imperative in health care organisations : critical role of human resource management in the cost, quality and productivity equation
3
The international journal of productivity and performance management
3
Wirkungsgeleitetes Ressourcenmanagement in öffentlichen Gesundheitsbetrieben : Patienten- und Leistungsorientierung
3
Administrative Sciences : open access journal
2
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ECONIS (ZBW)
32
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1
Application of multi-grade fuzzy and ANFIS approaches for performance analysis of Lean Six Sigma system with sustainable considerations
Ruben, R. Ben
;
Vinodh S
;
Asokan, P.
- In:
International journal of services and operations management
33
(
2019
)
2
,
pp. 239-261
Persistent link: https://www.econbiz.de/10012106460
Saved in:
2
Application of fuzzy QFD for improving the process sustainability characteristics : a case study
Vimal, K. E. K.
;
Vinodh S
;
Jayakrishna, K.
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 173-201
Persistent link: https://www.econbiz.de/10012008969
Saved in:
3
An integrated conceptual model for achieving global quality service in healthcare establishments
Gopi, D.
;
Pandi, A. Pal
;
Sethupathi, P. V. Rajendra
; …
- In:
International journal of services and operations management
33
(
2019
)
1
,
pp. 49-68
Persistent link: https://www.econbiz.de/10012054821
Saved in:
4
Understanding the relationship between effectiveness and outcome indicators to improve quality in healthcare
Cinaroglu, Songul
;
Baser, Onur
- In:
Total quality management & business excellence : an …
29
(
2018
)
11
,
pp. 1294-1311
Persistent link: https://www.econbiz.de/10011918971
Saved in:
5
A modified EFQM Excellence Model for effective evaluation in the hotel industry
Liu, Yung-Lun
;
Ko, Pen-Fa
- In:
Total quality management & business excellence : an …
29
(
2018
)
13
,
pp. 1580-1593
Persistent link: https://www.econbiz.de/10011962111
Saved in:
6
Causal structure of the EFQM excellence model among healthcare sector : a case study in Iran
Mesgari, Iman
;
Miab, Ali Kamali
;
Sadeghi, Mohammad Jamal
- In:
Total quality management & business excellence : an …
28
(
2017
)
5/6
,
pp. 663-677
Persistent link: https://www.econbiz.de/10011723747
Saved in:
7
Critical quality indicators of higher education
Chen, I-Shuo
;
Chen, Jui-Kuei
;
Padró, Fernando F.
- In:
Total quality management & business excellence : an …
28
(
2017
)
1/2
,
pp. 130-146
Persistent link: https://www.econbiz.de/10011730233
Saved in:
8
An empirical study of total quality management and its influences on nurses' attitude and service performance in healthcare organisations
Ju, Ki-Jung
;
Park, Byeonghwa
- In:
International journal of services and operations management
24
(
2016
)
2
,
pp. 147-166
Persistent link: https://www.econbiz.de/10011619972
Saved in:
9
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
10
Development of fuzzy PROMETHEE algorithm for the evaluation of Indian world-class manufacturing organisations
Digalwar, Abhijeet K.
;
Date, Prasanna A.
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 308-330
Persistent link: https://www.econbiz.de/10011635919
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