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~isPartOf:"International journal of services and operations management"
~isPartOf:"Work, employment & society : a journal of the British Sociological Association"
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Call centre
14
Callcenter
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call centres
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Backhouse, Chris J.
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Jaaron, Ayham A. M.
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1
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International journal of services and operations management
Work, employment & society : a journal of the British Sociological Association
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
NBER Working Paper
4
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ECONIS (ZBW)
14
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1
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
Saved in:
3
Trusting technical change in call centres
Prichard, Jane
;
Turnbull, Joanne
;
Halford, Susan
;
Pope, …
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
5
,
pp. 808-824
Persistent link: https://www.econbiz.de/10010466543
Saved in:
4
An explanation of cross-national variation in call centre job quality using institutional theory
Holman, David
- In:
Work, employment & society : a journal of the British …
27
(
2013
)
1
,
pp. 21-38
Persistent link: https://www.econbiz.de/10009741329
Saved in:
5
A service union's innovation dilemma : limitations on creative action in German industrial relations
Holtgrewe, Ursula
;
Doellgast, Virginia
- In:
Work, employment & society : a journal of the British …
26
(
2012
)
2
,
pp. 314-330
Persistent link: https://www.econbiz.de/10009558454
Saved in:
6
Professionalism "from below" : mobilization potential in Indian call centres
Vaidyanathan, Brandon
- In:
Work, employment & society : a journal of the British …
26
(
2012
)
2
,
pp. 211-227
Persistent link: https://www.econbiz.de/10009558480
Saved in:
7
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
8
A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Saved in:
9
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
Saved in:
10
Indian call centre workers : vanguard of a global middle class?
Murphy, Jonathan
- In:
Work, employment & society : a journal of the British …
25
(
2011
)
3
,
pp. 417-433
Persistent link: https://www.econbiz.de/10010217915
Saved in:
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