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~isPartOf:"International journal of services and operations management"
~language:"bos"
~language:"ell"
~language:"eng"
~language:"nld"
~type_genre:"Case study"
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Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
2
Dienstleistungssektor
2
Quality management
2
Qualitätsmanagement
2
Relationship marketing
2
Resource-based view
2
Ressourcenorientierter Ansatz
2
Service industry
2
AHP approach
1
AHP-Verfahren
1
Betriebliche Wertschöpfung
1
Business services
1
China
1
Competitive advantage
1
Consumer behaviour
1
Corporate reputation
1
Customer service
1
Data envelopment analysis
1
Data-Envelopment-Analyse
1
Dienstleistungsmarketing
1
Firmenimage
1
Freie Berufe
1
Hotel industry
1
Hotellerie
1
ICT industry
1
IKT-Sektor
1
Iran
1
Konsumentenverhalten
1
Kundenservice
1
Lean Management
1
Lean management
1
Measurement
1
Messung
1
Professional services
1
Services marketing
1
Strategic management
1
Strategisches Management
1
USA
1
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Type of publication
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Article
6
Type of publication (narrower categories)
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Case study
Article in journal
183
Aufsatz in Zeitschrift
183
Fallstudie
6
Collection of articles of several authors
1
Sammelwerk
1
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Bosnian
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Author
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Smith, Alan D.
3
Aryanezhad, Mir-Bahador
1
Dabestani, Reza
1
Lotfi, Farhad Hosseinzadeh
1
Motley, Darlene
1
Pekkarinen, Saara
1
Ramanathan, Ramakrishnan
1
Ramanathan, Usha
1
Rupp, William T.
1
Shahin, Arash
1
Shirouyehzad, Hadi
1
Ulkuniemi, Pauliina
1
Zhu, Ji Cheng
1
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Published in...
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International journal of services and operations management
Harvard business review : HBR
15
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of logistics systems and management
11
An introduction to industrial service design
10
Global business and organizational excellence : a review of research & best practices
10
MIS quarterly executive
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of services technology and management
8
The practice of outsourcing : from information systems to BPO and offshoring
8
The service industries journal
8
European management journal
7
Journal of service management
7
Business process management journal
6
Handbook of research on information architecture and management in modern organizations
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
International journal of quality and service sciences
6
The international journal of human resource management
6
Cases on human performance improvement technologies
5
International journal of technology management : IJTM
5
Journal of business strategy
5
Managing consumer services : factory or theater?
5
Premier reference source
5
Public personnel management
5
Service business : an international journal
5
The international journal of productivity and performance management : IJPPM
5
The journal of business & industrial marketing
5
The journal of management development
5
Working paper / Development Research Center
5
Cases on managing e-services
4
Designing for service : key issues and new directions
4
Handbook of innovation in public services
4
Human resource management journal
4
Information systems and e-business management : ISeB
4
Information systems frontiers : ISF ; a journal of research and innovation
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
International journal of business innovation and research
4
International journal of management practice : IJMP
4
International journal of physical distribution & logistics management : IJPD & LM
4
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ECONIS (ZBW)
6
Showing
1
-
6
of
6
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articles prioritized
date (newest first)
date (oldest first)
1
Creating value for the business
service
buyer through modularity
Ulkuniemi, Pauliina
;
Pekkarinen, Saara
- In:
International journal of services and operations management
8
(
2011
)
2
,
pp. 127-141
Persistent link: https://www.econbiz.de/10008907217
Saved in:
2
The strategic concerns of quality assurance : case study of large reputable firms in the
service
sector
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 275-299
Persistent link: https://www.econbiz.de/10008798971
Saved in:
3
Corporate reputation as strategic competitive advantage of manufacturing and
service
-based firms : multi-industry case study
Smith, Alan D.
;
Rupp, William T.
;
Motley, Darlene
- In:
International journal of services and operations management
14
(
2013
)
2
,
pp. 131-156
Persistent link: https://www.econbiz.de/10009709489
Saved in:
4
A DEA approach for comparative analysis of
service
quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi
;
Lotfi, Farhad Hosseinzadeh
;
Shahin, …
- In:
International journal of services and operations management
12
(
2012
)
3
,
pp. 289-308
Persistent link: https://www.econbiz.de/10009574594
Saved in:
5
Measuring
Service
Quality using SERVQUAL and AHP : an application to a Chinese IT company and comparison
Zhu, Ji Cheng
;
Ramanathan, Ramakrishnan
;
Ramanathan, Usha
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009153479
Saved in:
6
Service
quality programme developments and lean management aspects : a multi-case study
Smith, Alan D.
- In:
International journal of services and operations management
7
(
2010
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10008647387
Saved in:
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