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~isPartOf:"International journal of services and operations management"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Dienstleistungssektor"
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Dienstleistungsqualität
Dienstleistungssektor
33
Service industry
33
Service quality
12
Customer satisfaction
8
Kundenzufriedenheit
8
Quality management
7
Qualitätsmanagement
7
Beziehungsmarketing
5
Lieferkette
5
Relationship marketing
5
Supply chain
5
Consumer behaviour
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Konsumentenverhalten
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AHP approach
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AHP-Verfahren
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Business process management
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Dienstleistungsmanagement
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India
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Indien
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Industrie
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Prozessmanagement
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Resource-based view
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Ressourcenorientierter Ansatz
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service quality
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services
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supply chain management
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Betriebliche Wertschöpfung
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Competitive advantage
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Confidence
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Customer service
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DEA
2
Data envelopment analysis
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Data-Envelopment-Analyse
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Dienstleistung
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12
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Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Abu Bakar Sade
1
Alsaggaf, Mohammed
1
Chang, Lan-Fang
1
Chinchilla, Andrés
1
Franceschini, Fiorenzo
1
Ganesan, P.
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Lü, Kevin
1
Madero, Sergio
1
Mastrogiacomo, Luca
1
Muhammad Sabbir Rahman
1
Parameshwaran, R.
1
Prashar, Anupama
1
Qureshi, M. N.
1
Rahman, Zillur
1
Sepúlveda, César J.
1
Siddiqui, Jamshed
1
Smith, Alan D.
1
Sridhar, M.
1
Srinivasan, P. S. S.
1
Su, Wei-San
1
Talib, Faisal
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International journal of services and operations management
The journal of services marketing
41
The service industries journal
32
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of production research
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of business excellence : IJBEX
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of productivity and quality management : IJPQM
4
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ECONIS (ZBW)
12
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1
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
2
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
3
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
4
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
5
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
6
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
7
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
8
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
9
Identifying product and process configuration requirements in a decentralised service delivery system
Karppinen, Henri
;
Seppänen, Kaisa
;
Huiskonen, Janne
- In:
International journal of services and operations management
17
(
2014
)
3
,
pp. 294-310
Persistent link: https://www.econbiz.de/10010389438
Saved in:
10
Total quality management and service quality : an exploratory study of quality management practices and barriers in service industry
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
; …
- In:
International journal of services and operations management
10
(
2011
)
1
,
pp. 94-118
Persistent link: https://www.econbiz.de/10009300089
Saved in:
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