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~isPartOf:"International journal of services and operations management"
~subject:"India"
~subject:"Kundenzufriedenheit"
~subject:"Produktivität"
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India
Kundenzufriedenheit
Produktivität
Dienstleistungssektor
33
Service industry
33
Dienstleistungsqualität
12
Service quality
12
Customer satisfaction
8
Quality management
7
Qualitätsmanagement
7
Beziehungsmarketing
5
Lieferkette
5
Relationship marketing
5
Supply chain
5
Consumer behaviour
4
Konsumentenverhalten
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AHP approach
3
AHP-Verfahren
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Business process management
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Dienstleistungsmanagement
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Indien
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Industrie
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Manufacturing industries
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Prozessmanagement
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Resource-based view
3
Ressourcenorientierter Ansatz
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Service management
3
service quality
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services
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supply chain management
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DEA
2
Data envelopment analysis
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Huiskonen, Janne
2
Karppinen, Henri
2
Seppänen, Kaisa
2
Abu Bakar Sade
1
Ahmed, Owais
1
Alsaggaf, Mohammed
1
Anbanandam, Ramesh
1
Chang, Lan-Fang
1
Chinchilla, Andrés
1
Franceschini, Fiorenzo
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Ganesan, P.
1
Gupta, V. K.
1
Hasliza Hassan
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Hsu, Chao-Chun
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Huang, Cheng-Hung
1
Li, Xiaoying
1
Lia, Wen-Hung
1
Lü, Kevin
1
Madero, Sergio
1
Mastrogiacomo, Luca
1
Muhammad Sabbir Rahman
1
Prashar, Anupama
1
Sepúlveda, César J.
1
Siddiqi, Mushtaq A.
1
Sridhar, M.
1
Su, Wei-San
1
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International journal of services and operations management
The service industries journal
35
The journal of services marketing
29
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
24
Journal of business research : JBR
21
Journal of retailing and consumer services
19
Journal of service research : JSR
16
Service business
13
Policy research working paper : WPS
12
RIETI discussion paper
12
Services marketing quarterly
12
Working paper
12
SpringerLink / Bücher
11
Structural change and economic dynamics : SC+ED
11
World Bank Policy Research Working Paper
11
Applied economics
10
Discussion paper / Centre for Economic Policy Research
10
International journal of hospitality management
10
International journal of production economics
10
Journal of service management
10
Journal of service research
10
NBER working paper series
10
Economics of innovation and new technology
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Working paper / National Bureau of Economic Research, Inc.
8
Discussion paper series / IZA
7
International journal of services and operations management : IJSOM
7
International journal of services, economics and management
7
International productivity monitor
7
NBER Working Paper
7
The Indian economic journal
7
ZEW discussion papers
7
ADB economics working paper series
6
Benchmarking : an international journal ; BIJ
6
Discussion paper
6
International journal of business excellence
6
International journal of productivity and quality management : IJPQM
6
International journal of quality and service sciences
6
Journal of service theory and practice : JSTP
6
Journal of the Academy of Marketing Science
6
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1
Strategic framework for managing forces of continuity and change in innovation and risk management in service sector : a study of
service
industry
in India
Gupta, V. K.
- In:
International journal of services and operations management
23
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011559949
Saved in:
2
Examining the service value chain of hypermarket retail brand value in Malaysia
Hasliza Hassan
;
Muhammad Sabbir Rahman
;
Abu Bakar Sade
- In:
International journal of services and operations management
34
(
2019
)
3
,
pp. 405-420
Persistent link: https://www.econbiz.de/10012159145
Saved in:
3
Sport industry service attributes, service experiences, relationship quality and behavioural intentions
Su, Wei-San
;
Hsu, Chao-Chun
;
Lia, Wen-Hung
;
Chang, Lan-Fang
- In:
International journal of services and operations management
34
(
2019
)
4
,
pp. 480-499
Persistent link: https://www.econbiz.de/10012162860
Saved in:
4
Electronic word-of-mouth in the mobile service sector : the role of service quality and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
5
Leader member exchange leading service employee desired job outcomes and performance : an Indian evidence
Siddiqi, Mushtaq A.
;
Tandon, Manvinder Singh
;
Ahmed, Owais
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 311-330
Persistent link: https://www.econbiz.de/10012145296
Saved in:
6
The facilitating dynamic of customer-employee satisfaction : contributions from the person-centred approach to service encounters
Chinchilla, Andrés
;
Sepúlveda, César J.
;
Madero, Sergio
- In:
International journal of services and operations management
32
(
2019
)
3
,
pp. 339-361
Persistent link: https://www.econbiz.de/10012009018
Saved in:
7
Service gap deployment : a framework to link quality gaps to service activities
Franceschini, Fiorenzo
;
Mastrogiacomo, Luca
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 85-99
Persistent link: https://www.econbiz.de/10011849897
Saved in:
8
Shift from product supply chain management to services supply chain management : a review
Thakur, Vikas
;
Anbanandam, Ramesh
- In:
International journal of services and operations management
23
(
2016
)
3
,
pp. 316-346
Persistent link: https://www.econbiz.de/10011588166
Saved in:
9
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
10
Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement
Sridhar, M.
;
Ganesan, P.
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 87-111
Persistent link: https://www.econbiz.de/10011403662
Saved in:
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