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~isPartOf:"International journal of services and operations management"
~subject:"Konsumentenverhalten"
~subject:"Produktqualität"
~subject:"USA"
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Konsumentenverhalten
Produktqualität
USA
Dienstleistungsqualität
102
Service quality
102
Customer satisfaction
55
Kundenzufriedenheit
55
service quality
34
Quality management
30
Qualitätsmanagement
30
Consumer behaviour
26
India
22
Indien
22
Beziehungsmarketing
21
Relationship marketing
21
customer satisfaction
15
Dienstleistungssektor
12
Service industry
12
Performance measurement
11
Performance-Messung
11
Customer service
10
Kundenservice
10
SERVQUAL
10
Factor analysis
9
Faktorenanalyse
9
Gesundheitswesen
9
Health care system
9
Bank
8
Electronic Banking
8
Electronic banking
8
Gesundheitsversorgung
8
Health care
8
Measurement
8
Messung
8
Mobile communications
8
Mobilkommunikation
8
Structural equation model
7
Strukturgleichungsmodell
7
Bankgeschäft
6
Banking services
6
SEM
6
AHP approach
5
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Undetermined
8
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Article
29
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Article in journal
29
Aufsatz in Zeitschrift
29
Case study
1
Fallstudie
1
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English
29
Author
All
Khare, Arpita
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
1
Akroush, Mamoun N.
1
Allada, Vijaya Kameswari
1
Alsaggaf, Mohammed
1
Amnuay Saengnoree
1
Anbuoli, P.
1
Apiradee Wongkitrungrueng
1
Appiah, Alexander
1
Arora, Hitesh
1
Arora, Padmasai
1
Azilah Kasim
1
Babayof, Ladan
1
Chang, Lan-Fang
1
Chaudhuri, Ranjan
1
Chen, Lisa Y.
1
Dabestani, Reza
1
Dash, Manoj Kumar
1
Daskin, Mustafa
1
Dhume, Sudheer M.
1
Dubey, Rameshwar
1
Ebrahimi, Mohsen
1
Gosh, Sugoutam
1
Gupta, Atul
1
Handa, Meenakshi
1
Hasliza Hassan
1
Hsu, Chao-Chun
1
Huang, Cheng-Hung
1
Huiskonen, Janne
1
Jacob, Jayanth
1
Jaradat, Najwan A.
1
Jothimurugan, T.
1
Kamble, Sachin S.
1
Karppinen, Henri
1
Krishnamoorthy, V.
1
Kumar, Anil
1
Kumar, R. Meikanda Ganesh
1
Li, Xiaoying
1
Lia, Wen-Hung
1
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Published in...
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International journal of services and operations management
Journal of retailing and consumer services
241
International journal of hospitality management
212
Journal of business research : JBR
128
Working paper / National Bureau of Economic Research, Inc.
114
The journal of services marketing
112
International journal of contemporary hospitality management
84
Journal of hospitality marketing & management
82
The service industries journal
75
Services marketing quarterly
69
Journal of travel and tourism marketing
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
66
Journal of service research : JSR
52
Cogent business & management
49
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Service business
42
Journal of air transport management
40
Quality management journal : QMJ
40
The TQM journal : the international review of organizational improvement
39
Total quality management & business excellence
37
International journal of quality and service sciences
35
Journal of service management
34
Tourism management : research, policies, practice
34
Asia Pacific journal of marketing and logistics
32
International journal of quality & reliability management
32
Health care management review : HCM review
31
Managing service quality : MSQ ; an international journal
31
The international journal of bank marketing : IJBM
31
Psychology & marketing
28
International journal of productivity and quality management : IJPQM
27
International journal of services, economics and management
26
Journal of service research
25
NBER working paper series
25
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
Journal of strategic marketing
23
Journal of health economics
22
Journal of retailing
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
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ECONIS (ZBW)
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1
Electronic word-of-mouth in the mobile service sector : the role of
service
quality
and customer emotional response
Alsaggaf, Mohammed
;
Lü, Kevin
;
Li, Xiaoying
- In:
International journal of services and operations management
34
(
2019
)
1
,
pp. 81-110
Persistent link: https://www.econbiz.de/10012145258
Saved in:
2
The impact of
service
quality
in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
3
Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John
;
Jacob, Jayanth
- In:
International journal of services and operations management
32
(
2019
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
Saved in:
4
Redefining
service
quality
scale with customer experience quality scale : a critical review
Gupta, Atul
- In:
International journal of services and operations management
25
(
2016
)
1
,
pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Saved in:
5
A development model of factors affecting customer loyalty to mobile service providers in Thailand
Patcharanan Klankaew
;
Amnuay Saengnoree
- In:
International journal of services and operations management
29
(
2018
)
4
,
pp. 487-506
Persistent link: https://www.econbiz.de/10011878321
Saved in:
6
Importance of SERVQUAL dimensions in leveraging
service
quality
in insurance industry from the perspective of different cultural and socioeconomic environment : a SEM approach
Kumar, R. Meikanda Ganesh
;
Jothimurugan, T.
;
Anbuoli, P.
- In:
International journal of services and operations management
30
(
2018
)
1
,
pp. 98-119
Persistent link: https://www.econbiz.de/10011878423
Saved in:
7
Measuring the
service
quality
of luxury hotel chains in the USA
Min, Ho-key
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 465-479
Persistent link: https://www.econbiz.de/10011927282
Saved in:
8
An empirical study on apparel retail
service
quality
and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
9
E-
service
quality
dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil
;
Dash, Manoj Kumar
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
Saved in:
10
Service
quality
dimensions : an empirical investigation of commercial banks in India using SERVQUAL
Arora, Hitesh
;
Arora, Padmasai
- In:
International journal of services and operations management
21
(
2015
)
1
,
pp. 50-72
Persistent link: https://www.econbiz.de/10011403656
Saved in:
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