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~isPartOf:"International journal of services and operations management"
~subject:"Service quality"
~subject:"Time series analysis"
~subject:"Öffentlich-private Partnerschaft"
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Service quality
Time series analysis
Öffentlich-private Partnerschaft
Public services
4
Öffentliche Dienstleistung
4
Dienstleistungsqualität
3
Customer satisfaction
2
Kundenzufriedenheit
2
Performance measurement
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Performance-Messung
2
service quality
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Customer service
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DMAIC
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Electric power industry
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Freizeitwirtschaft
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Großbritannien
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Kundenservice
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Leisure industries
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Measurement
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Messung
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SERVQUAL
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Strukturgleichungsmodell
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TQM
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Asif, Muhammad
1
Awan, Muhammad
1
Haque, Shahbaz Ul
1
Hsu, Hui-hsien
1
Lin, Chi-fan
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Liu, Yi-de
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Prashar, Anupama
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International journal of services and operations management
Public management review
31
Policy, finance & management for public-private partnership
23
International public management journal
11
World Bank E-Library Archive
10
Public performance & management review
8
International journal of public sector management : IJPSM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Discussion paper / Centre for Economic Policy Research
5
International journal of quality & reliability management
5
International journal of procurement management
4
International review on public and non-profit marketing
4
Journal of nonprofit & public sector marketing
4
OECD journal on budgeting
4
Administrative Sciences : open access journal
3
Cogent business & management
3
Critical essays on the privatisation experience
3
Economics and finance working paper series
3
IFN working paper
3
International journal of productivity and quality management : IJPQM
3
International journal of public sector performance management : IJPSPM
3
International journal of services technology and management
3
Journal of economic policy reform
3
Journal of health organization and management
3
Journal of service management
3
NBER working paper series
3
Other Education Study
3
Policy research working paper : WPS
3
Amfiteatru economic : an economic and business research periodical
2
Annals of public and cooperative economics
2
Asian Development Bank Economics Working Paper Series
2
Benchmarking : an international journal ; BIJ
2
Connecting knowledge and performance in public services : from knowing to doing
2
Critical perspectives on accounting : an international journal for social and organizational accountability
2
EIB papers
2
European journal of marketing : EJM
2
European review of service economics and management
2
Financial theory and practice
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IZA Discussion Paper
2
Information technology and management
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ECONIS (ZBW)
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Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
2
Service quality improvement at public utilities : a case
Prashar, Anupama
- In:
International journal of services and operations management
22
(
2015
)
3
,
pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
Saved in:
3
Determining improvement priorities of public leisure facilities be revised Importance-Performance Analysis
Hsu, Hui-hsien
;
Lin, Chi-fan
;
Liu, Yi-de
- In:
International journal of services and operations management
8
(
2011
)
4
,
pp. 471-486
Persistent link: https://www.econbiz.de/10009153473
Saved in:
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