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~isPartOf:"International journal of services and standards"
~isPartOf:"Quality management journal : QMJ"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Dienstleistungsqualität
USA
Quality management
194
Qualitätsmanagement
194
Service quality
57
United States
29
quality management
29
Hospital
26
Krankenhaus
26
Standardisierung
26
Standardization
26
Gesundheitsversorgung
23
Health care
23
Lean Management
22
Lean management
22
Gesundheitswesen
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Health care system
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Lieferkette
19
Supply chain
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Business process management
17
Customer satisfaction
17
Kundenzufriedenheit
17
Lean Production
17
Lean production
17
Prozessmanagement
17
Product quality
15
Produktqualität
15
Six Sigma
14
Bibliometrics
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Bibliometrie
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Performance measurement
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Performance-Messung
12
Unternehmenserfolg
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Award
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KMU
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healthcare
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81
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Prybutok, Victor R.
8
Fredendall, Lawrence D.
5
Chakraborty, Subhajit
4
Kaynak, Hale
4
McFadden, Kathleen L.
4
Davis, Mark
3
Evans, James R.
3
Johnson, Dana M.
3
Latham, John R.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Bernardo, Vitor Zanetti
2
Blankson, Charles
2
Choi, Yunsik
2
Cudney, Elizabeth A.
2
Erkul, Muratcan
2
Ferrand, Yann B.
2
Foster, S. Thomas
2
Gardner, John W.
2
Gerolamo, Mateus Cecílio
2
Gowen, Charles, III.
2
Honda, Ana Carolina
2
Lee, Jung Young
2
Linderman, Kevin W.
2
Nottingham, Quinton J.
2
Pirrallo, Ronald G.
2
Ponnaiyan, Subramaniam
2
Weathers, Danny
2
Zhang, Xiaoni
2
Ababneh, Khaldoun I.
1
AlNajem, Mohamad N.
1
Alkhatib, Saleh
1
Ashton, Triss
1
Atrek, Banu
1
Barton, Maitland E.
1
Bashar, Abul
1
Basu, Rana
1
Bauer, Kenneth F.
1
Bayraktaroglu, Gul
1
Bhola, Prabha
1
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International journal of services and standards
Quality management journal : QMJ
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
105
International journal of productivity and quality management : IJPQM
85
International journal of quality & reliability management
74
The TQM journal : the international review of organizational improvement
72
Total quality management & business excellence
48
International journal of production research
39
International journal of quality and service sciences
34
International journal of services and operations management
32
Health care management review : HCM review
29
International journal of six sigma and competitive advantage : IJSSCA
25
Auditing : a journal of practice & theory
21
Benchmarking : an international journal ; BIJ
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
International journal of production economics
19
Journal of health organization and management
18
Journal of retailing and consumer services
17
Managing service quality : MSQ ; an international journal
15
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
European journal of operational research : EJOR
14
European research studies
14
International journal of contemporary hospitality management
14
Journal of air transport management
14
International journal of business information systems : IJBIS
13
Service business
12
The accounting review : a publication of the American Accounting Association
12
The service industries journal
12
Global business and organizational excellence : a review of research & best practices
11
International journal of services, economics and management
11
Manufacturing & service operations management : M & SOM
11
International journal of services and operations management : IJSOM
10
Journal of business research : JBR
10
Journal of operations management
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Socio-economic planning sciences : the international journal of public sector decision-making
10
Working paper / National Bureau of Economic Research, Inc.
10
Benchmarking : an international journal
9
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ECONIS (ZBW)
81
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1
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
2
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
3
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
4
Back to the future : cybernetics for safety, quality and cybersecurity
Cernauskas, Deborah
;
Kumiega, Andrew
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 183-192
Persistent link: https://www.econbiz.de/10013410708
Saved in:
5
An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.
;
Khanna, Vandana Tandon
- In:
Quality management journal : QMJ
28
(
2021
)
1
,
pp. 41-56
Persistent link: https://www.econbiz.de/10012425476
Saved in:
6
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650359
Saved in:
7
The strategic value of servitization : a quality management perspective
Erkul, Muratcan
;
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
Quality management journal : QMJ
28
(
2021
)
4
,
pp. 176-189
Persistent link: https://www.econbiz.de/10012650360
Saved in:
8
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
9
The value of visual quality and service quality to augmented reality enabled mobile shopping experience
David, Alsius
;
Senn, William D.
;
Peak, Daniel A.
; …
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 116-127
Persistent link: https://www.econbiz.de/10012584868
Saved in:
10
Scrutinizing the efficacy of branded apps quality to counter counterfeiting and restore trust in M-Commerce
Manchanda, Mohit
;
Deb, Madhurima
;
Lomo-David, Ewuuk
- In:
Quality management journal : QMJ
28
(
2021
)
3
,
pp. 156-174
Persistent link: https://www.econbiz.de/10012584871
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