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~isPartOf:"International journal of services and standards"
~subject:"Airport management"
~subject:"Health care system"
~subject:"USA"
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Airport management
Health care system
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Quality management
20
Qualitätsmanagement
20
Standardisierung
11
Standardization
11
Dienstleistungsqualität
10
Service quality
10
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4
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Essounga-Njan, Yvette
2
Fok, Lillian Y.
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George, Benjamin T.
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Gupta, Nakul
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Hartman, Sandra J.
1
Jenicke, Lawrence O.
1
Kuo, Hsiao-chiao
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Scott, Rebecce A.
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Sharma, Vinay
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Smith, Alan D.
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Tsai, Wen-hsien
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International journal of services and standards
Quality management journal : QMJ
40
The TQM journal : the international review of organizational improvement
35
International journal of productivity and quality management : IJPQM
33
Health care management review : HCM review
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Journal of health organization and management
26
International journal of quality & reliability management
25
International journal of production research
19
Total quality management & business excellence
14
International journal of six sigma and competitive advantage : IJSSCA
13
International journal of quality and service sciences
12
Global business and organizational excellence : a review of research & best practices
10
International journal of production economics
10
Working paper / National Bureau of Economic Research, Inc.
10
Journal of operations management
9
International journal of services and operations management
8
European journal of operational research : EJOR
7
Benchmarking : an international journal ; BIJ
6
Lean Six Sigma in service : applications and case studies
6
The international journal of productivity and performance management : IJPPM
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Operations management research : OMR ; advancing practice through theory
5
Production and operations management : an international journal of the Production and Operations Management Society
5
Socio-economic planning sciences : the international journal of public sector decision-making
5
Springer eBook Collection
5
SpringerLink / Bücher
5
The IUP journal of operations management : IJOM
5
Academy of Management journal : AMJ
4
Benchmarking : an international journal
4
Business process management journal
4
European journal of industrial engineering : EJIE
4
Health care financing review
4
Health economics
4
Health marketing quarterly
4
ILR review : the journal of work and policy
4
International Journal of Quality & Reliability Management
4
International journal of business excellence
4
International journal of logistics systems and management
4
Journal of industrial engineering and management : JIEM
4
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1
Special issue: Healthcare management : quality and standards in a global world
Essounga-Njan, Yvette
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011409683
Saved in:
2
Systematic literature review of quality management in healthcare organisations : exploring and organising extant research using nVivo
Sharma, Vinay
;
Gupta, Nakul
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011409692
Saved in:
3
Healthcare management : do quality and standards vary based on national culture
Essounga-Njan, Yvette
- In:
International journal of services and standards
10
(
2015
)
1/2
,
pp. 72-88
Persistent link: https://www.econbiz.de/10011409729
Saved in:
4
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
5
A hybrid approach for multi-criteria evaluation of airport service quality
Tsai, Wen-hsien
;
Kuo, Hsiao-chiao
- In:
International journal of services and standards
7
(
2011
)
1
,
pp. 78-94
Persistent link: https://www.econbiz.de/10009245078
Saved in:
6
Increasing calculation consistency and reducing calculation time using Six Sigma : a case study of salary determination in an institution of higher education
Utecht, Kathleen M.
;
Jenicke, Lawrence O.
- In:
International journal of services and standards
5
(
2009
)
2
,
pp. 115-134
Persistent link: https://www.econbiz.de/10003882830
Saved in:
7
Relationships among factors related to employee perceptions of the green movement in organisations
Fok, Lillian Y.
;
Zee, Susan Mu-lan
;
Hartman, Sandra J.
- In:
International journal of services and standards
5
(
2009
)
4
,
pp. 316-332
Persistent link: https://www.econbiz.de/10003970448
Saved in:
8
Automatic identification and voice-recognition technologies for quality improvement : case studies of Pittsburgh-area service firms
Smith, Alan D.
- In:
International journal of services and standards
4
(
2008
)
3
,
pp. 284-302
Persistent link: https://www.econbiz.de/10003741733
Saved in:
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