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~isPartOf:"International journal of services and standards"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzschrift"
~type_genre:"Thesis"
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Dienstleistungsqualität
Performance measurement
7
Performance-Messung
7
Service quality
4
Measurement
3
Messung
3
Management information system
2
Management-Informationssystem
2
Quality management
2
Qualitätsmanagement
2
decision support systems
2
government
2
productivity
2
sewer
2
spreadsheet-based systems
2
wastewater
2
AHP approach
1
AHP-Verfahren
1
Abwasser
1
Balanced Scorecard
1
Balanced scorecard
1
Betriebliche Kennzahl
1
Betriebliche Liquidität
1
Betriebliches Informationssystem
1
Biotechnologie-Industrie
1
Biotechnology industry
1
Business intelligence system
1
Business process management
1
Chile
1
Corporate liquidity
1
DSS
1
Data protection
1
Datenschutz
1
Delphi technique
1
Delphi-Methode
1
E-commerce
1
Economics department
1
Einzelhandel
1
Electronic Banking
1
Electronic Commerce
1
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Article
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Aufsatz in Zeitschrift
Konferenzschrift
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Case study
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Fallstudie
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English
4
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Barra, Cristobal
1
Chadha, S. K.
1
Chadha, Suresh Kumar
1
George, Benjamin T.
1
Joshi, Pradeep
1
Rishi, Bikramjit
1
Scott, Rebecce A.
1
Singh, Harvinder
1
Torres-Moraga, Eduardo
1
Vasquez-Parraga, Arturo Z.
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International journal of services and standards
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
The service industries journal
25
International journal of hospitality management
16
International journal of productivity and quality management : IJPQM
16
International journal of services and operations management
16
Journal of business research : JBR
14
International journal of quality & reliability management
13
Total quality management & business excellence
13
International journal of contemporary hospitality management
12
Tourism management : research, policies, practice
12
Journal of retailing and consumer services
11
The TQM journal : the international review of organizational improvement
10
International journal of quality and service sciences
9
Quality management journal : QMJ
9
The journal of services marketing
9
Benchmarking : an international journal ; BIJ
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Journal of air transport management
7
Journal of hospitality marketing & management
7
International journal of services, economics and management
6
Journal of service management
6
Journal of travel and tourism marketing
6
Economics of education review
5
Health care management review : HCM review
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Auditing : a journal of practice & theory
4
Health marketing quarterly
4
International journal of business excellence
4
International journal of business information systems : IJBIS
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of production research
4
International journal of services technology and management
4
Journal of hospitality and tourism insights
4
Journal of retailing
4
Managerial auditing journal
4
Metamorphosis : a journal of management research
4
Public management review
4
Service business
4
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ECONIS (ZBW)
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1
Measuring internal service quality in business schools
Joshi, Pradeep
;
Chadha, Suresh Kumar
- In:
International journal of services and standards
11
(
2016
)
4
,
pp. 357-379
Persistent link: https://www.econbiz.de/10011687362
Saved in:
2
Evaluating healthcare process improvement for patient callbacks
Scott, Rebecce A.
;
George, Benjamin T.
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011283323
Saved in:
3
Service quality
measurement
and its implications : a case study of Vishal Mega Mart
Singh, Harvinder
;
Chadha, S. K.
;
Rishi, Bikramjit
- In:
International journal of services and standards
6
(
2010
)
2
,
pp. 150-169
Persistent link: https://www.econbiz.de/10008757353
Saved in:
4
How to measure service quality in internet banking
Torres-Moraga, Eduardo
;
Vasquez-Parraga, Arturo Z.
; …
- In:
International journal of services and standards
6
(
2010
)
3/4
,
pp. 236-255
Persistent link: https://www.econbiz.de/10008938348
Saved in:
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