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~isPartOf:"International journal of services technology and management"
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Dienstleistungsqualität
3
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Quality management
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Qualitätsmanagement
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customer satisfaction
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Bank
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Macau
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Chen, Shun-Hsing
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Chen, Fei-Yun
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Pai, Chen-Kuo
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Chen, Fei-yun
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Chen, Shun-hsing
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International journal of services technology and management
The TQM magazine : the international bi-monthly for total quality management
4
Human systems management : HSM
3
The TQM Magazine
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The service industries journal
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International Journal of Academic Research in Business and Social Sciences
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International Journal of Production Economics
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International journal of production economics
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Quality & Quantity: International Journal of Methodology
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European journal of industrial engineering : EJIE
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International journal of production research
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International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
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1
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
2
Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
Saved in:
3
The establishment of appropriate service strategy for banking industry customers with different value
Chen, Shun-hsing
;
Pai, Chen-kuo
;
Chen, Fei-yun
- In:
International journal of services technology and management
16
(
2011
)
1
,
pp. 91-106
Persistent link: https://www.econbiz.de/10009314087
Saved in:
4
The establishment of appropriate service strategy for banking industry customers with different value
Chen, Shun-Hsing
;
Pai, Chen-Kuo
;
Chen, Fei-Yun
- In:
International journal of services technology and management
16
(
2011
)
1
,
pp. 91-107
Persistent link: https://www.econbiz.de/10009255457
Saved in:
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